Account Director - SLED (Albany, NY)

Zayo Group•Remote - NY, NY

2d•$110,000 - $140,000•Remote

About The Position

Zayo is seeking an Account Director to support existing and prospective state, local, and education (SLED) accounts that need Zayo fiber infrastructure and connectivity services. The role is responsible for achieving sales and revenue growth targets through account management and new-account acquisition. The Account Director is expected to meet monthly, quarterly, and annual sales goals through prospecting and selling, and to work autonomously while applying a consultative, trusted-advisor approach to large, complex deals. The position is remote, but applicants must currently reside in the Albany, New York area.

Requirements

Currently resides in the Albany, NY area.
Bachelor’s degree or equivalent from a four-year college, or an equivalent combination of education and experience.
At least five years of experience solution selling into large SLED accounts in the public sector, government, or education.
Expertise in the E-rate program and ability to align services with funding cycles, RFP timelines, and eligible service categories.
Success developing opportunities before procurement begins, shaping specifications, and influencing project design.
Familiarity with state contract vehicles, cooperative purchasing programs, and education consortiums.
Strong understanding of fiber infrastructure, IP, SD-WAN, security, and/or managed services.
Demonstrated success and consistency in achieving sales goals.
Excellent verbal and written communication skills.
Exceptional customer service and relationship-building and maintenance skills.
Thorough understanding of account management and the strategic selling process.
Effective problem-solving and interpersonal skills.
Knowledge of Microsoft Word, Excel, and PowerPoint; Salesforce knowledge is a plus.

Nice To Haves

Knowledge of Salesforce.

Responsibilities

Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
Meet monthly, quarterly, and annual sales goals through prospecting and selling.
Present proposals and manage customers through the sales process.
Achieve high Net Promoter Score results through excellent customer support during the sales process.
Maintain customer business relationships, secure existing revenue through long-term commitments, and sell to new accounts.
Apply knowledge of customers, industries, and services to achieve revenue objectives.
Work with the Sales team to develop account strategy, solution design, and relationship management for targeted accounts.
Manage a high volume of work while maintaining responsiveness.
Track, analyze, and report sales performance and activities in Salesforce and other reporting tools.
Provide accurate and timely forecasts of sales opportunities.
Maintain customer activity records for sales and forecast reporting.
Provide accurate and timely information to management.
Coordinate with other departments to maintain customer satisfaction and meet revenue objectives.
Work collaboratively as part of a team while also working independently with minimal supervision.