Account Director - US Remote (Ideally NYC)

DEPT®

5d•$150,000 - $200,000•Remote

About The Position

DEPT® is seeking an experienced Director, Client Partnership to lead a $3M–$5M client portfolio. The role involves overseeing complex, multi-service client engagements, including multi-discipline programs and complex platforms, and bringing emerging tools into client work. The successful candidate will provide strategic and collaborative leadership, build strong client relationships, and contribute to business development in an agency setting. This is a remote, US-based role, ideally located in New York City. Candidates in the Central or Eastern time zones are also considered. The anticipated salary range is $150,000–$200,000 USD for a 40-hour workweek; compensation depends on factors including relevant experience, expertise, physical location, and organizational impact.

Requirements

Experience as a Director operating at the top end of the level.
Experience independently running a sizeable account or multiple workstreams.
Confidence, credibility, and composure with clients, including the ability to push back and handle difficult conversations.
Comfort working with multiple stakeholders in a complex client organization.
Strong commercial and operational command of scopes, budgets, and resourcing.
Experience managing and developing a team.

Nice To Haves

Experience with heavy technology projects or creative/media workflows for a complex client.

Responsibilities

Serve as the key day-to-day client contact and build trusted relationships with account stakeholders.
Lead client status calls, briefings, work presentations, and reviews with confidence and clear direction.
Manage the team across individual workstreams, set priorities, keep work moving, and maintain quality.
Partner with Delivery to ensure projects are planned, resourced, and completed on time.
Work with creative, strategy, technology, and other craft teams to brief work clearly and deliver strong client outcomes.
Own timelines and scope across workstreams, flag risks early, and manage changes with clients and the team.
Lead and develop a team.