Account Director Retail - North East

NCR Corporation•New York, OH

1d•$184,300 - $342,400•Remote

About The Position

The Account Director – Retail is responsible for planning accounts and opportunities to maintain and grow retail accounts in the assigned US Northeast territory, including Ohio, New York, and Pennsylvania. The role focuses on profitable sales of NCR Voyix’s retail portfolio, including hardware, software, professional services, and managed services. In addition to meeting sales targets, the Account Director manages and develops accounts to provide a high level of customer service and support, customer satisfaction, and account profitability. The role requires relationship management, sales support, and account development and management skills. The Account Director works with customers and internal teams to identify requirements, match business objectives with solutions, develop business cases, manage opportunities through closure, and deliver account growth. The position is remote and involves travel/on-the-road work.

Requirements

Bachelor’s degree in Engineering, Business, or Commerce.
At least 5 years of proven sales experience.
Experience in the retail industry.
Proven success in attaining sales quota objectives.
Proven success managing account relationships.
Ability to develop senior-level business relationships with customers.
Demonstrated performance and ability to sell value using a consultative selling approach.

Nice To Haves

MBA preferred.
Experience selling solutions, particularly infrastructure and software applications, is highly advantageous.

Responsibilities

Understand the retail industry and competitor landscape, and articulate the business value of NCR Voyix’s retail solutions.
Capture and update sales opportunities and manage them from pipeline through closure.
Build and maintain strong customer relationships to increase satisfaction and account profitability.
Match customer business objectives with NCR self-service solutions and develop business cases with customers and internally.
Develop strategic account plans and customer opportunity plans, and prepare professional presentations and proposals.
Manage customer relationships, identify and meet customer requirements, and drive volume and growth within assigned accounts.
Act as a key liaison among customers, sales support teams, the factory, product management, and other internal resources.
Manage prospect opportunities within the assigned account base.
Schedule and conduct regular customer meetings to discuss account-specific issues, performance and value, ongoing projects and rollouts, and new solutions.
Build a qualified pipeline and execute sales campaigns to deliver ongoing growth; manage the opportunity funnel.
Obtain customer and industry information to help address customer needs and requirements.
Use industry knowledge and customer contacts to identify future business opportunities.
Respond to competitive threats to maximize customer retention.
Understand formal and informal account decision-making processes and establish appropriate cadence and governance.