Teller - North East

APG Federal Credit Union•Elkton, MD

About The Position

Under the general supervision of branch management, the Teller performs a variety of cash receipt and payment duties, identifies member needs, and recommends appropriate credit union products and services. The role provides consistently courteous, professional, high-quality service; cross-sells APGFCU products and services; and follows safety and security policies, Teller Performance Standards, and established procedures. The Teller processes member transactions accurately and efficiently, maintains cash and transaction records, and participates in teller and branch settlement activities. The position also protects sensitive member information and watches for potential elder abuse, counterfeit currency, fraudulent checks, and other scams. The employee must complete applicable training and comply with federal regulations and APGFCU policies and procedures relevant to the role. This position requires a flexible schedule, Saturday availability, and travel to other branch locations. Compensation is $35,400–$56,600 annually, with offers based on experience and education.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Good interpersonal, interaction, organizational, and oral communication skills.
Ability to work as part of a team in a multitasked, fast-paced environment.
Ability to use a personal computer, software applications, and business office equipment.
Knowledge of basic debit and credit principles, commercial mathematics, and data entry.
Ability to use hands regularly to lift coins or money bags and occasionally lift and/or move up to 30 pounds.
Availability for a flexible schedule, Saturday hours, and travel to other branch locations.

Nice To Haves

At least six months of cash-handling experience.
Knowledge of financial institution procedures.

Responsibilities

Process member transactions such as check cashing, deposits, withdrawals, bond redemptions, loan payments, cash advances, transfers, and issuance of monetary instruments.
Set up cash machines and supplies for daily operations.
Greet members courteously and process transactions according to established procedures and cash and check authority limits.
Enter transactions into software applications and comply with Teller Performance Standards, including performance expectations, accuracy guidelines, and authority limits.
Verify work before disbursing funds, repeat transaction details to members, review transaction data for accuracy, use the system cash calculator, and report questions or problems to a supervisor promptly.
Follow operational policies and procedures while balancing daily activities.
Process night deposits, verify and organize cash drawers, complete tracking logs, reconcile fees and transaction entries, and participate in end-of-day branch settlement.
Assist with ATM settlement.
Protect sensitive member information and identify potential elder abuse, counterfeit bills, fraudulent checks, and other scams.
Maintain current knowledge of credit union products and services and refer members to appropriate products, services, departments, or individuals.
Meet performance expectations outlined in Teller Performance Standards.
Complete applicable training and comply with federal regulations and APGFCU policies and procedures related to the position.
Perform other similar or related duties as directed.
Work a flexible schedule, including Saturday hours, and travel to other branch locations.