Teller - North East

APGFCU•Elkton, MD

1d•$35,400 - $56,600

About The Position

Under the general supervision of branch management, the Teller performs transactions involving the receipt and payment of cash, identifies member needs, and recommends appropriate credit union products and services. The role provides consistent, courteous, and professional member service, cross-sells APGFCU products and services, and follows safety and security policies, Teller Performance Standards, and procedures. The Teller processes transactions such as check cashing, deposits, withdrawals, bond redemptions, loan payments, cash advances, transfers, and issuing monetary instruments. The role includes setting up cash machines and supplies, entering transactions into software, verifying work and transaction data, balancing daily activities, maintaining cash drawers and tracking logs, and participating in branch and ATM settlement. The Teller protects sensitive member information and watches for elder abuse, counterfeit bills, fraudulent checks, and scams. The position requires a flexible schedule, Saturday availability, and travel to other branch locations. The employee must complete applicable training and comply with federal regulations and APGFCU policies and procedures, including requirements such as the Bank Secrecy Act and Information Security where applicable.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Good interpersonal, interaction, organization, and oral communication skills.
Ability to work as part of a team in a multitasked, fast-paced environment.
Ability to work a flexible schedule, including Saturdays, and travel to other branch locations.
Ability to regularly use hands to lift coins or money bags and occasionally lift or move up to 30 pounds.

Nice To Haves

At least six months of cash-handling experience.
Knowledge of financial institution procedures.
Knowledge of basic debits and credits, personal computers and software applications, business office equipment, commercial mathematics, and data entry.

Responsibilities

Accurately process member transactions, including cashing checks, deposits, withdrawals, bond redemptions, loan payments, cash advances, transfers, and issuing monetary instruments.
Set up cash machines and supplies for daily operations.
Greet members professionally and courteously and process transactions according to credit union procedures and cash and check authority limits.
Enter member transactions into software applications within applicable Teller Performance Standards, accuracy guidelines, and authority limits.
Verify work before disbursing funds, repeat transactions to members, review transaction data, and use the system cash calculator to record transactions.
Communicate questions or problems to a supervisor promptly and follow operational policies and procedures.
Process night deposits, verify and organize cash drawers, complete tracking logs, reconcile fee and transaction entries, participate in branch end-of-day settlement, and assist with ATM settlement.
Protect sensitive member information and identify potential elder abuse, counterfeit bills, fraudulent checks, and other scams.
Maintain current knowledge of credit union products and services and refer members to appropriate products, services, departments, or individuals.
Meet performance expectations outlined in Teller Performance Standards.
Work Saturday hours and travel to other branch locations as required.
Complete applicable training and comply with relevant federal regulations and APGFCU policies and procedures.
Perform other similar or related duties as directed.