Teller - East Texas

Credit Union of Texas•Sulphur Springs, TX

2h•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas (CUTX), accurately and efficiently processing member financial transactions while providing personalized service. The role identifies members’ financial needs through listening and conversation, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. It operates under strict regulatory, security, and confidentiality requirements and uses CUTX-approved banking technology and AI-assisted tools to support transaction processing and member-needs identification. The Teller processes transactions such as deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier’s checks; balances the cash drawer; and resolves discrepancies. The role also protects members’ confidential information and branch assets, follows cash-handling and security procedures, and identifies and escalates suspicious activity, potential fraud, elder financial exploitation, and compliance concerns. AI-assisted recommendations, knowledge answers, and risk prompts must be reviewed by the Teller before use, and the Teller remains accountable for decisions and communications influenced by AI output. This role is performed on-site at the assigned CUTX branch during posted branch hours, which may include Saturdays. The environment is a standard branch office setting with no hazardous or significantly unpleasant conditions. Physical activities include remaining stationary at a teller station for extended periods; repetitive use of hands and fingers; handling currency, coins, and documents; communicating and hearing in person and by phone; visually inspecting documents, identification, and currency; occasionally standing, walking, stooping, kneeling, or crouching; and occasionally lifting and moving up to 20 pounds. Reasonable accommodations will be made consistent with the Americans with Disabilities Act and CUTX policy.

Requirements

High school diploma or General Education Degree (GED).
Minimum six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated to meet sales and service expectations.
Service-oriented, with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
Ability to work collaboratively in a branch setting.
Basic mathematical ability, including comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to perform the stated physical activities, including occasionally lifting and moving up to 20 pounds, with reasonable accommodations as applicable.
Apply human review and judgment to AI-assisted outputs and comply with CUTX AI policies and tool restrictions.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English/Spanish.

Responsibilities

Accurately and efficiently process deposits, withdrawals, transfers, loan payments, check cashing, money orders, cashier’s checks, and other member transaction requests.
Provide consistently outstanding service to internal and external members and greet members warmly.
Balance the cash drawer and transactions daily, research discrepancies, and resolve them promptly.
Listen actively, identify members’ financial needs, and provide accurate information about CUTX products, services, and account features.
Recommend appropriate CUTX products and services and meet or exceed sales and service goals established by branch leadership.
Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when their needs extend beyond the Teller’s scope.
Comply with applicable financial regulations, CUTX policies, procedures, and service standards.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions that meet CTR or SAR review thresholds.
Protect member non-public personal information and other sensitive information, and safeguard branch keys, combinations, documents, records, cash, and negotiable items.
Follow dual-control, opening, closing, cash-handling, cash-limit, and overage/shortage reporting procedures.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of CUTX-approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting or speaking with a member; stop reliance and escalate if output appears inaccurate, biased, non-compliant, or outside scope.
Avoid entering member NPI or confidential information into AI tools not approved for that data classification, and follow restrictions on AI use.
Complete assigned compliance, product, and AI training within required timeframes, including AI training within 30 days of hire and annual refreshers.