Account Director II -Enterprise

Lumen Technologies • New York, CT

3d • $134,400 - $170,000

About The Position

The Account Director II develops and manages strategic customer relationships within Large Enterprise accounts, driving revenue growth through the sale of Lumen's technology solutions. The role focuses on financial services clients, including banking and capital markets organizations, helping customers address digital transformation, security, compliance, and modernization initiatives. The position executes account strategies, identifies growth opportunities, manages forecasts and sales pipelines, and delivers a consultative customer experience that drives retention and business expansion.

The role requires spending at least 50% of the time conducting sales activities outside the office, with some international travel required. Lumen provides a comprehensive package featuring Health, Life, Voluntary Lifestyle benefits, and other perks intended to support physical, mental, emotional, and financial wellbeing. The position's anticipated base salary varies by location: $134,400–$154,600 in specified states; $141,200–$162,300 in another group of states; and $147,900–$170,000 in a third group. Bonus structures may include short-term incentives, long-term incentives, and/or sales compensation.

Requirements

• At least 10 years of industry or technical sales experience.
• Bachelor's degree and/or applicable experience.
• Strong communication, writing, and formal presentation skills, including proficiency in selling to the close.
• Self-motivated, proactive, results-oriented professional able to work with minimum direction.
• Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Experience with Salesforce.com.
• At least 50% of work time conducting sales activities outside the office; some international travel is required.

Nice To Haves

• Experience supporting large financial services clients, such as banking or capital markets organizations, including navigating complex and regulated environments.
• Business Outcome Selling expertise.

Responsibilities

• Develop and maintain strategic relationships with existing and acquired customers to drive retention and growth.
• Create comprehensive account plans and strategies to win new business and expand existing accounts.
• Identify, bid on, negotiate, and close new sales opportunities to meet or exceed revenue targets.
• Execute cross-sell and up-sell initiatives to increase overall customer spend.
• Provide accurate and detailed weekly sales forecasts of pipeline opportunities.
• Advise sales management on customer trends and organizational changes, and recommend strategic actions.
• Demonstrate and leverage deep knowledge of the company's full product and service portfolio.
• Manage end-to-end account responsibilities, including solution design, configuration, and order processing.
• Oversee service delivery, performance management, and revenue recognition to ensure customer satisfaction.
• Balance strategic vision with tactical execution to drive value and competitive positioning.

Benefits

• Health benefits
• Life benefits
• Voluntary Lifestyle benefits
• Other perks supporting physical, mental, emotional, and financial wellbeing
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior