Account Director, Client Experience

DXA Circa•Los Angeles, CA

6d•Onsite

About The Position

Weber Shandwick is a leading global PR agency that functions as an engagement agency, operating at the forefront of the new media landscape. They are storytellers and content creators who engage people in the narrative. Their success is founded on a strong commitment to client service and their employees, fostering creativity, collaboration, and innovative stakeholder engagement to build brands and reputations. This specific role focuses on driving strategy, developing culturally relevant campaigns, mentoring talent, and serving as a trusted client advisor, with a particular emphasis on engaging authentically with the Hispanic community. The ideal candidate recognizes excellent client service as key to success, enjoys leading and developing account teams, understands operational excellence, and helps to cultivate the skills of rising talent.

Requirements

Solid track record of developing and implementing strategies that apply the full scope of the communications mix, including media relations, influencer outreach, community partnerships, and events.
Experience working with the Hispanic consumer segment as part of an integrated marketing team, representing the PR POV while helping to lead cross-agency work streams for local/national campaigns is a priority.
8+ years of relevant work experience; agency experience in the consumer PR category is a requirement.
Proven experience running day-to-day client service and project management of large, multi-channel brands with a wide range of internal and external stakeholders.
Strong experience across earned/traditional and social media; paid is a plus.
Excellent written and verbal communication skills.
Spanish speaker required.
Experience engaging with, managing relationships, and presenting to mid- to senior-level clients.
Outstanding judgment when working with diverse media outlets, team members, client contacts, and vendors.
An exceptional project manager who is very organized with unfailing attention to detail.
Experience managing budgets.

Nice To Haves

Bilingual (Spanish speaker required)

Responsibilities

Serve as the lead on local Hispanic consumer engagement efforts for McDonald’s in the SoCal region, developing and overseeing culturally relevant Hispanic PR strategies and community-facing activations, from concept to execution while bringing a value-added approach to issues and projects.
Serve as a leader within the West Coast brand practice, leading consumer-facing brand building efforts, building strategy, overseeing and executing programming with the support of your teams.
Mentor and manage high-performing teams; develop mid- and junior-level talent, fostering respect and collaboration.
Collaborate closely with internal teams and agency partners to deliver integrated work.
Deliver strategic, engaging, and persuasive presentations to articulate ideas to clients, colleagues, and others effectively.
Be obsessed with culture by staying on top of media and social trends, including those impacting Hispanic/multicultural communities and brands.
Balance multiple projects/issues seamlessly, encourage effective delegation, and assess program effectiveness ensuring ROI and efficient use of client budget.
Able and comfortable driving to events and meetings throughout Southern California.