Account Director, Client Experience

Weber Shandwick•Toronto, ON

1d•Onsite

About The Position

Weber Shandwick is seeking an Account Director to join their team in Toronto. This role focuses on technology brands, news, and policy, requiring an entrepreneurial spirit to lead integrated teams across marketing functions. The ideal candidate will be innovative and proactive in delivering results for clients, with in-depth tech and/or telecom experience. This position is responsible for driving client relationship success, developing a deep understanding of client businesses to create programs that deliver tangible results, and overseeing strategic earned media and digital initiatives, including campaign development, content creation, and effectiveness measurement.

Requirements

8-10 years of communications experience, ideally with a focus on technology and/or telecom industries
Agency experience (strongly preferred) and/or experience with leading tech brands
Excellent knowledge of the Canadian media and social landscape
Are both a creative and a strategic thinker
A track record in building strong client relationships and leading teams that deliver results
Proven experience building teams, empathetically managing and mentoring junior staff and working as a team-player in a cross-functional setting

Responsibilities

Build and manage day-to-day relationships with key clients as their “go-to” at Weber Shandwick
Own responsibilities for executional leadership of multiple client programs, budgets, timelines and plans
Assist in the development of long-term client plans and program recommendations, developing budgets and generating recommendations
Drive development of end-to-end campaign plans, translating strategies into tactics; ensure team deliverables align with strategies
Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
Manage ongoing team resourcing/staffing to ensure successful delivery of work
Develop and manage timelines and weekly action plans to ensure all deadlines on client programs are met
Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues
Maintain profitability and financial health of client relationships
Motivate the team by bringing a positive, solutions-focused attitude to everything you do
Lead a high-performing team and mentor junior team members