Director, Client Experience

Known•New York, NY

22h•Hybrid

About The Position

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 215+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us on their coveted A-List for the second year in a row. We are AdWeek’s Midsize Agency of the Year and on FastCompany’s “Next Big Things in Tech”. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few. We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely. About the role: As an Account Director, you have earned the respect of your peers through your demonstrated skills as the operational authority on your account, responsible for overseeing all day-to-day activities. But you know there’s more to it than that, and you demonstrate it at every turn. Your keen ability to ignite passion in your team members has been critical to your success, as has placing significant value on collaboration with your partners, peers, outside agencies and clients alike. Your highly evolved communication skills allow you to move fluidly and honestly between departments and clients in all types of situations. You are also a driver of success across all facets of the business from the service model to execution to strategy. You have a clear understanding of your clients’ goals and work hard to meet them, if not exceed them. Always a champion of the work, you understand the balance between creativity and accountability. And through it all, you remain enthusiastic about what you do, always keeping a curious eye on the latest industry trends and seeking inventive ways to work better and grow your client’s brand.

Requirements

10+ years of experience at an advertising or marketing agency
Experience leading top-tier client accounts
End-to-end project management experience from statement of work and finance set-up through execution
Ability to think strategically, analytically, and proactively about diverse business problems
Experience orchestrating cross-functional project teams, especially virtual teams, with confidence
Proven experience building deep relationships with clients
Ability to manage and be accountable for client satisfaction and retention
Superb communication, storytelling, and presentation skills
Passion for managing quality and accuracy
A love for building presentations in PowerPoint and Slides and making other people’s slides better
Experience working in a fast-paced – and a fast-growing – agency environment

Nice To Haves

Familiarity with basic Excel, and research methodologies and concepts are a plus

Responsibilities

Help to lead Known’s approach to full-funnel, 360 advertising on a new and exciting account
Understanding the client’s overall business objectives
Work closely with the other members on the Strategy, Social and Creative and Production teams
Oversee the health and growth of our client relationships