Account Development Specialist - Remote - Cherry Hill, NJ
About The Position
The Account Development Specialist supports new and existing customers through referral management, cold calling and prospecting, and collaboration with interdepartmental teams to identify additional sales opportunities. The specialist works closely with Account Managers and Regional Field Leaders, including the Virtual Care Team, to help achieve opportunities and key metrics in their coverage areas. Success in the role requires an understanding of the sales process and strong interpersonal communication skills. The role focuses on account growth, virtual care development, patient access and reconnect initiatives, and referral operations. It includes educating referral partners through digital platforms, supporting care coordination and virtual front-desk workflows, and managing referrals from receipt through clinician assignment.
Requirements
- Bachelor's degree preferred.
- Experience with online tools such as LinkedIn Sales Navigator and Salesforce is a plus.
- One to three years of business-to-business sales experience preferred.
- Prior virtual care industry experience preferred.
- Prior healthcare industry experience preferred.
- Commitment to excellent customer service.
- Strong phone and cold-calling skills.
- Previous experience in an outbound call center or related sales position preferred.
- Strong business acumen.
- Demonstrated attention to detail and exceptional organizational skills.
- Successful prior experience in sales or a customer-facing role, consistently meeting or exceeding targets.
- Motivation, enthusiasm, energy, and strong interpersonal skills.
Nice To Haves
- Bachelor's degree.
- Experience with LinkedIn Sales Navigator or Salesforce.
- One to three years of business-to-business sales experience.
- Prior virtual care industry experience.
- Prior healthcare industry experience.
- Previous experience in an outbound call center or related sales position.
Responsibilities
- Partner with Account Managers and Regional Field Leadership, including the Virtual Team, on prospecting, cold outreach, and engagement of non-referral sources using HMS data.
- Identify and develop virtual care growth opportunities by promoting hybrid care models and virtual service capabilities.
- Use digital platforms to connect with and educate referral partners.
- Collaborate with leadership to establish and monitor KPIs and reports for shared initiatives.
- Support development of sales materials and training for the field and virtual care team.
- Support the Reconnect Program in alignment with practice guidelines and procedures.
- Reinforce patient access pathways that improve continuity of care and appropriate use of clinician resources and touchpoints, including Skilled Care, Wellness, Virtual Care, and other practice initiatives.
- Improve Admission to Evaluation conversion by assisting with care coordination using available practice resources.
- Support Virtual Front Desk activities, including patient and family education, scheduling, and clinical-needs screening.
- Track and manage the referral lifecycle from receipt to clinician assignment, including communicating patient refusals to referral sources.
- Collaborate with Referral Source Management to ensure data accuracy, including region, service type, and place of service.
- Help optimize virtual care workflows to improve patient experience and referral partner satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
