Account Development Specialist - Remote - Cherry Hill, NJ
About The Position
The Account Development Specialist supports new and existing customers through referral management, prospecting and cold calling, and collaboration with internal teams to identify sales opportunities across the organization. The role works closely with Account Managers and Regional Field Leaders, including the Virtual Care Team, to help achieve opportunities and key metrics in assigned coverage areas. Success requires an understanding of the sales process and strong interpersonal communication skills. The position supports account growth by engaging referral sources, identifying virtual care opportunities, educating referral partners through digital platforms, and helping develop sales materials and training. It also supports the Reconnect Program, patient access pathways, referral operations, care coordination, and virtual care workflows to improve patient and referral partner experiences.
Requirements
- Commitment to excellent customer service.
- Strong phone and cold-calling skills.
- Strong business acumen.
- Demonstrated attention to detail and exceptional organizational skills.
- Successful previous experience in a sales or customer-facing role, consistently meeting or exceeding targets.
- Motivation, enthusiasm, energy, and strong interpersonal skills.
Nice To Haves
- Bachelor's degree preferred.
- Experience with online tools such as LinkedIn Sales Navigator and Salesforce is a plus.
- One to three years of business-to-business sales experience preferred.
- Prior virtual care industry experience preferred.
- Prior healthcare industry experience preferred.
- Previous experience in an outbound call center or related sales position preferred.
Responsibilities
- Partner with Account Managers and Regional Field Leadership, including the Virtual Team, to drive prospecting, cold outreach, and engagement of non-referral sources using HMS data.
- Identify and develop virtual care growth opportunities by promoting hybrid care models and virtual service capabilities.
- Use digital platforms to connect with and educate referral partners.
- Collaborate with leadership to establish and monitor KPIs and reports on shared initiatives.
- Support development of sales materials and training for the field and virtual care team.
- Support the Reconnect Program in alignment with practice guidelines and procedures.
- Reinforce patient access pathways that improve continuity of care and appropriate use of clinician resources and touchpoints, including Skilled Care, Wellness, Virtual Care, and other practice initiatives.
- Improve Admission to Evaluation conversion by assisting with care coordination using available practice resources.
- Provide Virtual Front Desk support, including patient and family education, scheduling, and clinical needs screening.
- Track and manage the referral lifecycle from receipt to clinician assignment, including communicating patient refusals to referral sources.
- Collaborate with Referral Source Management to ensure data accuracy, including region, service type, and place of service.
- Contribute to optimizing virtual care workflows to enhance patient experience and referral partner satisfaction.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
