Account Development Representative

POOLCORP•Orlando, FL

1d•$22 - $28•Onsite

About The Position

The Account Development Representative (ADR) owns a dedicated portfolio of approximately 500–700 customer accounts and grows the business through proactive, phone-based sales. The role builds relationships with pool builders, service companies, and retailers, identifies opportunities to increase customers’ share of wallet, and demonstrates how POOLCORP and its products can add value. The ADR works with the field sales team and Sales Centers to provide customers with appropriate attention and support. The position manages the full sales cycle by phone, from identifying customer needs and recommending solutions to quoting, negotiating, and closing. It uses customer purchasing patterns to identify growth opportunities and account risks, promotes products and programs across POOLCORP channels, and maintains accurate interaction and opportunity records in the CRM. The ADR partners with Territory Sales Representatives, Sales Center teams, Customer Service, and managers to support customer experience and business growth. The role reports to the Sales Manager.

Requirements

1–3 years of sales experience, ideally in inside sales, telesales, or account management within a distribution or B2B environment.
Proactive, competitive hunter mentality and comfort making calls, starting conversations, and asking for the business.
Ability to manage a large book of accounts, prioritize time, and work in a fast-paced, metrics-driven environment.
Excellent verbal communication, listening, negotiation, and objection-handling skills.
Resilience, self-motivation, and disciplined follow-through.
Comfort with technology, including CRM systems such as Salesforce or similar, Microsoft Office, and multi-line phone systems.
High school diploma or GED.

Nice To Haves

Pool, irrigation, building products, or trade distribution experience.
Bilingual English/Spanish.
A two- or four-year degree.

Responsibilities

Own and manage an assigned portfolio of approximately 500–700 accounts, developing a call plan and cadence for consistent, proactive customer contact.
Make a high volume of outbound calls to existing, lapsed, and underpenetrated customers to drive sales, margin growth, and share of wallet.
Complete the full sales cycle by phone: identify needs, recommend solutions, quote, overcome objections, negotiate, and close.
Monitor purchasing patterns to identify declining accounts, missing product categories, and cross-sell or upsell opportunities, and act on them promptly.
Promote POOLCORP products, programs, early-buy and seasonal promotions, and digital tools including POOL360 to maximize customer purchasing through POOLCORP channels.
Win back lapsed and at-risk accounts and help convert prospects into active, loyal customers.
Use phone, email, text, and virtual meetings to stay connected and responsive to customers’ needs.
Maintain accurate, timely CRM records of customer interactions, opportunities, and follow-up details.
Achieve or exceed shared metrics for daily outbound calls, customer conversations, sales growth, and account penetration.
Partner with Territory Sales Representatives, Sales Center teams, and Customer Service to resolve issues and deliver a seamless customer experience.
Collaborate with Sales Center and Regional Managers to grow the business.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription drug coverage.
Flexible Spending Accounts.
Wellness programs.
401(k) with company match.
13 days of paid time off, increasing with tenure.
8 paid holidays.
Employer-paid life insurance and long-term disability insurance.
Paid parental leave.
Fully funded tuition education programs.
Employee recognition, referral, Summer Madness, and annual performance bonus programs.
Employee Stock Purchase Plan.
Employee discounts.