Account Development Representative

POOLCORP•Sarasota, FL

6d•$22 - $28•Onsite

About The Position

As an Account Development Representative (ADR), you will own a dedicated portfolio of approximately 500–700 customer accounts and grow them through proactive, outbound selling by phone. This is not an order-taking role. You will build relationships with pool builders, service companies, and retailers, identify what they purchase elsewhere, and increase share of wallet by demonstrating how SCP/SPP can add value to their businesses. You will work with the field sales team and Sales Centers to provide customers with appropriate attention and support. The role involves managing a customer portfolio, completing the full sales cycle by phone, monitoring purchasing patterns, promoting products and programs, and winning back lapsed or at-risk accounts. You will communicate using phone, email, text, and virtual meetings, maintain customer records in the CRM, meet sales and activity metrics, and partner with sales and customer service colleagues. The position reports to the Sales Manager. POOLCORP is a distributor of outdoor living products, with more than 445 Sales Centers in 12 countries and over 6,000 employees. The company describes its culture as family-oriented and hometown, values integrity, trust, diversity, and innovation, and offers training and opportunities for career growth and advancement. The role is located in Sarasota, Florida.

Requirements

1–3 years of sales experience, ideally in inside sales, telesales, or account management within a distribution or B2B environment.
Proactive, competitive hunter mentality and comfort making calls, starting conversations, and asking for the business.
Ability to manage a large book of accounts, prioritize time, and work in a fast-paced, metrics-driven environment.
Excellent verbal communication, listening, negotiation, and objection-handling skills.
Resilience, self-motivation, and disciplined follow-through.
Comfort with technology, including CRM systems, Microsoft Office, and multi-line phone systems.
High School Diploma or GED.

Nice To Haves

Experience with pool, irrigation, building products, or trade distribution.
Bilingual in English and Spanish.
Two- or four-year degree.

Responsibilities

Own and manage an assigned portfolio of approximately 500–700 accounts, developing a call plan and cadence for consistent, proactive customer contact.
Make a high volume of outbound calls to existing, lapsed, and underpenetrated customers to drive sales, margin growth, and share of wallet.
Complete the full sales cycle by phone: identify needs, recommend solutions, quote, overcome objections, negotiate, and close.
Monitor customer purchasing patterns to identify declining accounts, missing product categories, and cross-sell or upsell opportunities, and act promptly.
Promote POOLCORP products, programs, early buy and seasonal promotions, and digital tools, including POOL360.
Win back lapsed and at-risk accounts and help convert prospects into active, loyal customers.
Use phone, email, text, and virtual meetings to stay connected and respond to customer needs.
Maintain accurate and timely CRM records of customer interactions, opportunities, and follow-up details.
Meet or exceed shared metrics for daily outbound calls, customer conversations, sales growth, and account penetration.
Partner with Territory Sales Representatives, Sales Center teams, and Customer Service to resolve issues and deliver a seamless customer experience.
Collaborate with Sales Center and Regional Managers to grow the business.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription drug coverage.
Flexible Spending Accounts and wellness programs.
401(k) with company match.
13 days of paid time off, increasing with tenure, and 8 paid holidays.
Employer-paid life insurance and long-term disability insurance.
Paid parental leave.
Fully funded tuition education programs.
Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
Employee Stock Purchase Plan.
Employee discounts.
Training programs and opportunities for career growth and advancement.