Account Development Manager

Enertiv

4d•$85,000 - $105,000•Remote

About The Position

Enertiv is hiring an Account Development Manager to protect and grow client relationships across the organization. The role owns and supports renewals, helps clients realize measurable value from Enertiv’s platform, expands relationships within accounts, and develops business opportunities from acquisitions and dispositions. It sits on the Sales team, reports to the Enterprise Account Management Lead, and works closely with Sales, Product, Onboarding, Operations, and Engineering. The position is a commercial role with a service backbone, requiring strong platform knowledge, clear client communication, and the ability to identify revenue opportunities proactively. The Account Development Manager manages the renewal process for a book of business, identifies and pursues account expansion, builds relationships with multiple stakeholders, and maintains continuity when client contacts change. The role also manages account changes resulting from property acquisitions and dispositions, monitors account health and CRM data, leads quarterly business reviews, shares customer feedback internally, communicates Operations project updates to clients, and administers accounts, users, buildings, and permissions while handling routine platform support. Success includes maintaining 95% or higher gross revenue retention, closing renewals on time, developing qualified expansion opportunities, retaining buildings through ownership changes, maintaining at least two active contacts per account, prioritizing strategic and high-ARR accounts, and collaborating across teams to resolve client needs. By days 90–120, the manager should own an actionable renewal forecast, have started an expansion pipeline, become a trusted contact for top accounts, lead QBRs for at least 10% of top accounts, and be self-sufficient in guiding clients through the platform. This is a full-time, US-remote position with minimal travel. Compensation is $85,000–$105,000 base salary, plus a performance bonus tied to retention, renewal success, and expansions, and equity opportunities.

Requirements

At least 3 years of client success, account management, or other client-facing experience in B2B SaaS.
Direct ownership of renewals for a portfolio of customers.
Strong technical aptitude, including the ability to learn and administer a software platform, troubleshoot issues, and explain how it works to non-technical users.
Clear and confident written and verbal client communication, from property managers to asset management leadership.
Ability to work across departments and coordinate with Sales, Operations, and Engineering to deliver client outcomes.
Strong organization and data-driven prioritization skills, including use of CRM and account health data.

Nice To Haves

Experience in Proptech, commercial real estate technology, or real estate operations, including familiarity with how acquisitions and dispositions affect building owners, property managers, and asset managers.
Experience working with real estate sustainability managers, asset managers, and engineering leads.
Familiarity with energy management, utility data such as Energy Star, investor sustainability frameworks such as GRESB and CREEM, and Building Energy Performance Standards such as LL97 and BERDO, or adjacent sustainability technologies.
Experience building deliverables with LLMs such as Claude Code or Codex.
Familiarity with Zoho, Slack, Mixpanel, and Notion.

Responsibilities

Own the renewal process for a book of business, from initial conversations through signed contracts, in partnership with the Enterprise Account Management Lead.
Escalate at-risk renewals early and provide a clear action or recovery plan.
Identify and pursue opportunities to add buildings, modules, and services, partnering with Sales and the Enterprise Account Management Lead to win the business.
Build relationships with additional stakeholders across client accounts, including property managers, asset management, and sustainability leaders.
Research and contact replacement decision makers when key client contacts leave, including through cold outreach when needed.
Manage account changes associated with client acquisitions and dispositions, protect contract value, retain divested buildings on the platform, and develop new owners as clients.
Monitor platform usage and account health signals, maintain accurate CRM data, and flag risks before renewal.
Lead quarterly business reviews that demonstrate client outcomes and align priorities for the next quarter.
Share client feedback and recurring issues with Product and Leadership to inform roadmap priorities and service improvements.
Communicate Operations project updates to client project leads to keep installations, data, deliverables, and expectations on track.
Set up and manage client accounts, users, buildings, and permissions.
Handle routine platform questions and support requests, escalating issues to Operations and Engineering as needed.
Coordinate with Sales, Operations, Product, Onboarding, and Engineering to deliver client outcomes.
Maintain two or more active contacts at every account and keep clients informed throughout Operations projects.
Prioritize work across the portfolio based on ARR, strategic importance, growth potential, usage, and renewal timing.
Build proficiency in Enertiv’s platform and value proposition, including onboarding users and resolving common support requests without escalation.