Account Development Manager

Airgas•Lima, OH

2d•Onsite

About The Position

We are seeking a collaborative and detail-oriented Account Development Manager (ADM) to serve as a dedicated relationship steward for approximately 50 of our key, multi-faceted accounts across the Lima and Sidney, Ohio territory. In this role, you will focus on nurturing long-term client partnerships, facilitating project workflows resulting from business reviews, and expanding client relationships through consultative support.

Requirements

Demonstrated success in account management, customer success, or consultative sales.
Strong project management and organizational skills to prioritize multi-step project workflows and client follow-ups.
Excellent interpersonal skills with a passion for nurturing multi-level client connections and building consensus.
Enthusiasm for continuously learning and sharing technical knowledge regarding Airgas products, systems, and safety solutions.
Ability to travel throughout the designated geographic region (covering Lima, Sidney, Bowling Green, and surrounding areas to the OH/IN state line).

Nice To Haves

A Bachelor's degree in Engineering, in Business Administration, Marketing, or equivalent.
A proven history (5+ years) of success in of commercial experience, B2B sales, or business development roles, ideally within the industrial gas or a related industry.

Responsibilities

Identify and support customer needs by conducting thorough assessments with clients to gain insights into their specific requirements and operational objectives.
Collaborate with internal teams to design and deliver customized solutions that align with client needs and meet enterprise objectives.
Build alignment on contract agreements, ensuring mutually beneficial terms and conditions that foster long-term partnerships.
Partner with clients to discover upselling and cross-selling opportunities within existing accounts, supporting organic revenue growth and shared success.
Oversee strategic accounts as the primary point of contact, providing exceptional customer service, coordinating business reviews, and promptly addressing inquiries and concerns.
Organize and manage cross-functional project workflows resulting from business reviews, coordinating effectively across facility end-users and on-site contractors (metal fabrication, automotive, farm equipment, chemical, and refinery facilities).