Account Development Liaison Pasco County

Chapters Health•New Port Richey, FL

About The Position

The Account Development Liaison (ADL) educates community care partners about the availability, benefits, and eligibility criteria for Hospice and Palliative Care services for medically appropriate, terminally ill patients who meet applicable hospice admission criteria. The role cultivates and maintains referral relationships, manages a designated territory, and develops sales strategies that support referrals, admissions, and program growth. It requires a consistent professional presence in the healthcare community and substantial customer-facing activity and travel.

Requirements

Bachelor's degree in a related field preferred, or an equivalent combination of education and experience.
Minimum of two years of professional medical sales experience preferred; other sales experience may be considered, and a healthcare background is considered.
Ability to promote all service lines to potential referral sources in competitive areas.
Technical proficiency with Outlook, Word, Excel, PowerPoint, and other job-related software.
Professional presence and excellent written and verbal communication skills, including public speaking.
Valid driver's license and automobile insurance per Company policy.
Willingness and ability to travel throughout the designated service area.
Ability to manage time and contacts effectively to achieve desired outcomes.
Ability to analyze, evaluate, plan, and execute sales activities and strategies that generate referrals and achieve goals.
Ability to work unsupervised, exercise discretion and independent judgment, and make decisions that benefit the territory, Organization, and management of the assigned individual budget.
Self-motivated and resourceful.
Satisfactorily complete the competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
Eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility.

Nice To Haves

Bachelor's degree in a related field.
At least two years of professional medical sales experience.
Bilingual ability in Spanish.

Responsibilities

Cultivate, expand, and maintain professional relationships with referral sources, including hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other sources.
Maintain a professional presence with identified referral sources in the assigned territory, including participation in appropriate clinical groups and interactions during business hours, weekends, evenings, and holidays to meet admission goals.
Conduct activities with 90% customer-facing time and travel and less than 10% administrative duties.
Manage the territory and keep assigned account profile information accurate and up to date.
Complete sales-call documentation in the CRM accurately and promptly.
Develop data-driven quarterly sales plans focused on admission and program growth.
Develop and maintain a structured call rotation for assigned accounts and average more than 50 sales calls per week.
Develop new referral sources and businesses within the assigned territory.
Provide referral sources with routine education and data updates, including patient updates, referral and admission outcomes, educational materials, and statistical analysis.
Represent the Organization professionally and align work activities with program initiatives and goals set by the program business development leader.
Communicate regularly with referral sources about organizational quality, outcomes, competencies, clinical criteria, and differentiators.
Manage accounts and provide exceptional customer service; facilitate communication and resolution between customers and team members.
Communicate identified customer concerns effectively to the Director of Business Development.
Monitor account growth and loss trends and new business development; adjust strategies to address needs and achieve year-over-year territory growth.
Promote the Organization's image in the healthcare community and meet or exceed assigned goals and productivity expectations.
Complete work and documentation accurately and by assigned deadlines.
Represent the Company professionally; comply with applicable regulations, company policies, procedures, and safety and security practices; maintain confidentiality and use resources responsibly.
Participate in community and professional organizations, performance improvement activities, and company research and educational activities; improve professional knowledge and electronic media skills and share expertise with coworkers.
Perform other duties as assigned.