Account Liaison

Danaher•Coralville, IA

1d•Onsite

About The Position

The Account Liaison manages key customer accounts, guides order fulfillment, provides proactive support, and contributes to continuous improvement. The role builds relationships with assigned accounts and supports their order-management needs while balancing customer advocacy with operational excellence. It is part of the Customer Care Department at Integrated DNA Technologies (IDT), a Danaher operating company, and is based on-site in either Coralville, Iowa, or Raleigh, North Carolina. The position reports to the Manager, Account Services.

Requirements

Bachelor’s degree and at least 2 years of previous experience in a Customer Relationship Management role; or an associate degree, at least 3 years of Danaher experience, and Customer Relationship Management experience.
Experience identifying processes in need of optimization and suggesting solutions for continuous improvement.
Critical-thinking skills and the ability to manage multiple priorities while communicating with internal and external stakeholders and customers.
Strong oral and written communication skills.

Nice To Haves

Experience with Salesforce or a similar CRM.
Experience facilitating calls or taking cold calls.
Scientific background.

Responsibilities

Build and maintain rapport with assigned accounts by providing timely and accurate customer service addressing order-management needs.
Gather and verify customer requirements to determine the product offering needed for quotation and order processing.
Use IDT systems and tools to create accurate quotations and sales-order records.
Gather information from multiple IDT applications and knowledge resources to provide informed order-status updates.
Ensure order acceptance and fulfillment processes adhere to the terms of commercial agreements.
Monitor whether customer obligations for minimum purchase commitments or minimum revenue requirements are met, as needed.
Plan and/or facilitate conference calls for assigned accounts to support recurring business needs.
Identify processes that need optimization and suggest continuous-improvement solutions.