Account Liaison

Danaher Corporation•Raleigh, NC

3d•$66,000 - $68,000•Onsite

About The Position

The Account Liaison manages key customer accounts, guides order fulfillment, provides proactive support, and helps drive continuous improvement. The role is part of IDT’s Customer Care Department and is based on-site in either Coralville, Iowa, or Raleigh, North Carolina. It reports to the Manager, Account Services. The position centers on delivering accurate customer service for order-management needs, determining product offerings for quotes and orders, and using IDT systems and knowledge resources to prepare quotations, sales orders, and status updates. The Account Liaison also supports adherence to commercial agreements and customer purchase or revenue commitments, and facilitates recurring account calls. IDT is a Danaher operating company focused on genomics and scientific innovation. The role offers a stated annual salary range of $66,000–$68,000 and is eligible for bonus or incentive pay. Eligible employees may receive benefits including paid time off, medical, dental, and vision insurance, and a 401(k).

Requirements

Bachelor’s degree and at least 2 years of previous experience in a Customer Relationship Management role; or an associate degree, at least 3 years of Danaher experience, and Customer Relationship Management experience.
Experience identifying processes in need of optimization and suggesting solutions for continuous improvement.
Critical-thinking skills and the ability to manage multiple priorities while communicating with internal and external stakeholders and customers.
Strong oral and written communication skills.

Nice To Haves

Salesforce or similar CRM experience.
Experience facilitating calls or taking cold calls.
Scientific background.

Responsibilities

Build and maintain rapport with assigned accounts by providing timely and accurate customer service for order-management needs.
Gather and verify customer requirements to determine the product offering needed for quote and order processing.
Use IDT systems and tools to create accurate quotations and sales order records.
Collate information from IDT applications and knowledge resources to provide informed order-status updates.
Ensure order acceptance and fulfillment comply with the terms of commercial agreements.
Monitor whether customer obligations for minimum purchase commitments or minimum revenue requirements are met, as needed.
Plan and/or facilitate conference calls for assigned accounts to support recurring business needs.
Identify processes that need optimization and suggest continuous-improvement solutions.