Account Development Liaison

Chapters Health System•Orlando, FL

1d•$67,977 - $106,213

About The Position

The Account Development Liaison works to increase referrals and admissions and strengthen relationships with referral sources. The role includes education, marketing, public relations, customer service, and assistance with patient referral functions to ensure timely access to services. The liaison manages an assigned territory, develops new business, provides account support and education, and works toward admission and program growth goals. The position involves extensive customer-facing activity and travel, with occasional evening, weekend, and holiday interactions as needed to meet admission goals.

Requirements

Bachelor's degree in a related field or an equivalent combination of education and experience; a bachelor's degree is preferred.
Minimum of two years of professional medical sales experience preferred; other sales experience may be considered. A healthcare background is considered.
Ability to promote all service lines to potential referral sources in competitive areas.
Proficiency with Outlook, Word, Excel, PowerPoint, and other job-related software.
Professional presence and excellent written and verbal communication skills, including public speaking.
Valid driver's license and automobile insurance in accordance with Company policy.
Willingness and ability to travel throughout the designated service area.
Ability to manage time and contacts effectively to achieve desired outcomes.
Ability to analyze, evaluate, plan, and execute sales activities and strategies that generate referrals and achieve goals.
Ability to work unsupervised, exercise discretion and independent judgment, and make decisions that benefit the territory and organization while managing the assigned individual budget.
Self-motivated and resourceful.
Satisfactory completion of competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
For employees performing services for Florida affiliates, eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility.

Nice To Haves

Bachelor's degree in a related field.
At least two years of professional medical sales experience.
Healthcare background.
Spanish bilingual ability.

Responsibilities

Cultivate, expand, and maintain professional relationships with new and existing referral sources, including hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other sources.
Maintain a professional presence in the healthcare community and interact with referral sources during business hours and, as needed, evenings, weekends, and holidays.
Spend approximately 90% of work time in customer-facing activities and travel, with less than 10% on administrative duties.
Manage assigned territory accounts and maintain accurate, up-to-date account profile information.
Complete sales call documentation accurately and promptly in the CRM.
Develop data-driven quarterly sales plans focused on admission and program growth.
Develop new referral sources and businesses within the assigned territory.
Maintain a structured call rotation for assigned accounts and average more than 50 sales calls per week.
Provide referral sources with ongoing education, patient updates, referral and admission outcomes, educational materials, and statistical analysis.
Communicate regularly with referral sources about organizational quality, outcomes, competencies, clinical criteria, and differentiators.
Provide account management and exceptional customer service, facilitating communication and resolution between customers and team members.
Communicate identified customer concerns to the Director of Business Development.
Monitor account growth and loss trends and new business development, adjusting activities as needed to support year-over-year territory growth.
Represent Chapters professionally and align work-related activities with program initiatives and goals determined by the program business development leader.
Meet or exceed assigned goals and productivity expectations, manage territory and customer needs efficiently, and complete work and documentation accurately and on time.
Promote the organization's image in the healthcare community.
Perform other duties as assigned.
Represent the Company professionally, comply with applicable regulations and Company policies, and maintain patient and workplace confidentiality.
Use resources responsibly; participate in community and professional organizations, performance improvement, research and educational activities; maintain and improve professional knowledge and electronic media skills; and share expertise with coworkers.
Observe Company health, safety, and security practices.