Construction & Development Liaison

City of La Porte, Texas • La Porte, TX

2d

About The Position

Serves as the primary liaison and advocate for applicants, developers, property owners, business owners, consultants, and residents navigating the City's development review and permitting processes. Coordinates development projects through all phases of review and provides a high level of customer service. Acts as a central point of contact and development concierge, coordinating communication between applicants and City departments, identifying potential issues early, facilitating timely resolution of development-related concerns, and promoting a transparent, efficient, and customer-focused development experience. Provides professional-level support to the Director of Planning and Development.

Receives supervision from the Engineering Manager, with additional assistance from the Chief Building Official. This full-time position is open until filled. The listed hourly range is $25.389 to $31.736.

Requirements

• Five years of progressively responsible experience in customer service, public administration, project coordination, or a related field.
• Demonstrated experience providing exceptional customer service, responding to inquiries, resolving issues, coordinating with internal and external stakeholders, and effectively communicating with the public.
• Experience coordinating concurrent projects and maintaining direct communication with various internal and external parties.
• Knowledge of customer service and conflict resolution techniques.
• Knowledge of public administration principles and project management practices, including coordinating multiple projects and meeting established deadlines.
• Knowledge of principles and practices for coordinating projects among different parties.
• Ability to communicate technical and regulatory information clearly and effectively to people with varying levels of knowledge and experience.
• Ability to analyze proposals, identify issues, evaluate options, and recommend practical and appropriate solutions.
• Ability to establish and maintain effective working relationships with internal and external stakeholders and the public.
• Ability to exercise sound judgment, discretion, and professionalism when addressing sensitive, complex, or potentially contentious issues.
• An equivalent combination of education, training, and experience may be considered.

Nice To Haves

• Knowledge of and ability to apply municipal planning principles, development review practices, and federal, state, and local regulations governing land use and development, including zoning, subdivision, and land development requirements.
• Ability to interpret and evaluate development-related documents, including site plans, construction plans, plats, surveys, and related technical materials, in accordance with applicable standards and requirements.
• Understanding of municipal development review, permitting, site development, and plan examination processes and procedures.
• Ability to use modern office technology and software, including Enterprise Permitting and Licensing systems, to manage information, documentation, and workflow.
• Ability to provide exceptional customer service by responding to inquiries, explaining requirements and processes, addressing concerns, and assisting customers while maintaining regulatory compliance.
• Ability to coordinate complex projects and facilitate communication among applicants, property owners, consultants, contractors, City staff, elected officials, and the public.
• A strong commitment to customer service and process improvement while maintaining the integrity of the City's development regulations.
• Collaborative, solution-oriented, technically proficient approach, with the ability to balance regulatory compliance with economic development and community goals.

Responsibilities

• Serve as the primary point of contact for development applicants, property owners, business owners, engineers, architects, contractors, and consultants regarding development-related projects.
• Coordinate and facilitate development projects through the Development Review Process.
• Manage and optimize workflow processes within the Enterprise Permitting & Licensing system, identifying opportunities for improvement and implementing updates to increase operational efficiency and effectiveness.
• Guide applicants through applicable development regulations, permitting requirements, review procedures, timelines, and approval processes.
• Monitor project status and proactively communicate review comments, milestones, deadlines, and approval requirements to applicants and stakeholders.
• Act as an ombudsman by identifying barriers to project completion and facilitating solutions between applicants and City departments.
• Identify opportunities to improve development review processes, increase efficiency, and enhance customer experience.
• Assist with special projects, process improvement initiatives, ordinance updates, and departmental strategic objectives.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed