Account Development Liaison Pasco County

Chapters Health System•New Port Richey, FL

5d•$67,977 - $106,213

About The Position

The Account Development Liaison (ADL) educates community care partners about the availability, benefits, and eligibility criteria for Hospice and Palliative Care services for medically appropriate, terminally ill patients who meet applicable hospice admission criteria. The role develops and manages referral relationships across an assigned territory, supports referral and admission growth, and provides high-quality service and education to healthcare partners. The position involves extensive customer-facing activity and travel, with frequent communication and account management across the healthcare community.

Requirements

Bachelor’s degree in a related field preferred, or an equivalent combination of education and experience.
Minimum of two years of professional medical sales experience preferred; other sales experience may be considered, and a healthcare background is considered.
Ability to promote all service lines to potential referral sources in competitive areas.
Technical proficiency with Outlook, Word, Excel, PowerPoint, and other job-related software.
Professional presence and excellent written and verbal communication skills, including public speaking.
Valid driver’s license and automobile insurance in accordance with Company policy.
Willingness and ability to travel throughout the designated service area.
Ability to manage time and contacts effectively to achieve desired outcomes.
Ability to analyze, evaluate, plan, and execute sales activities and strategies that generate referrals and achieve goals.
Ability to work unsupervised and exercise discretion and independent judgment in making decisions that benefit the territory and Organization and support management of the assigned individual budget.
Self-motivated and resourceful.
Satisfactorily complete competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with the Drug-Free Workplace Policy.
Meet Florida Care Provider Background Screening Clearinghouse eligibility requirements after a conditional offer and maintain ongoing eligibility.

Nice To Haves

Bachelor’s degree in a related field.
At least two years of professional medical sales experience.
Bilingual Spanish ability.

Responsibilities

Cultivate, expand, and maintain professional relationships with new and existing referral sources, including hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other sources.
Maintain a professional presence with referral sources throughout the assigned territory, including participation in clinical groups and interactions during business hours, weekends, evenings, and holidays to meet admission goals.
Spend approximately 90% of work time in customer-facing activities and travel, with less than 10% devoted to administrative duties.
Manage territory accounts and maintain accurate, up-to-date account profiles; complete sales call documentation accurately and promptly in the CRM.
Develop data-driven, comprehensive quarterly sales plans focused on admission and program growth.
Identify opportunities for continued growth and apply creativity and innovation in assigned territory and accounts.
Maintain a structured call rotation for assigned accounts and average more than 50 sales calls per week.
Develop new referral sources and business within the assigned territory.
Provide referral sources with ongoing education and data updates, including patient updates, referral and admission outcomes, educational materials, and statistical analysis.
Represent the Organization as an active, motivated, productive, professional, and positive member of the sales team.
Align work-related activities with program initiatives and goals as determined by the program business development leader.
Communicate regularly with referral sources about organizational quality, outcomes, competencies, clinical criteria, and differentiators.
Manage accounts and provide exceptional customer service, facilitating communication and resolution between customers and team members.
Communicate identified customer concerns effectively to the Director of Business Development.
Monitor account growth and loss trends and new business development, making timely adjustments to support year-over-year territory growth.
Promote the Organization’s image in the healthcare community.
Meet or exceed assigned goals and productivity expectations, improve territory and customer-management efficiency, and complete work and documentation accurately and on time.
Perform other duties as assigned.
Represent the Company professionally; comply with applicable regulations, policies, procedures, and safety and security practices; protect confidentiality; and use resources responsibly.
Participate in community and professional organizations, performance improvement, professional development, electronic media skill advancement, research and educational activities, and knowledge-sharing with coworkers.