Account Coordinator

Schweitzer Engineering Laboratories • Lakewood, CO

17d • Onsite

About The Position

Schweitzer Engineering Laboratories is seeking an Account Coordinator to support the Sales and Customer Service division in its South Central region. The role focuses on delivering excellent service to internal and external customers and supporting regional customer-service activities. Typical work includes entering orders and quotes, handling RMAs and pricing or contract negotiations, maintaining customer-specific specifications, communicating about deliverables and customer-service issues, resolving standard regional problems, tracking customer feedback, and providing administrative support. The position is located in Lakewood, Colorado, and includes regional travel of up to 10% of the time.

Requirements

• At least 1 year of customer-service experience.
• An associate degree or related business experience.
• Strong computer skills.
• Ability to travel regionally up to 10% of the time.
• Ability to learn product concepts and technical details.
• Strong writing, proofreading, documentation, and communication skills.
• Ability to learn new skills and assume new responsibilities.
• Ability to work cooperatively in a team environment.

Nice To Haves

• Bachelor’s degree.
• Experience with ERP or CRM tools.
• Experience in a technical sales environment.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Support regional customer activities, including accurate entry of orders and quotes, RMAs, pricing negotiations, contract negotiations, and creation and maintenance of customer-specific specifications.
• Communicate with customers and sales representatives about deliverables and other customer-service issues, with some direction from a supervisor and peers.
• Complete and pass required Customer Service Representative process certifications provided by SEL.
• Use judgment, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assist with tracking customer feedback and driving customer satisfaction.
• Order office supplies, coordinate internal and customer meetings, and provide administrative and office support as needed.

Benefits

• Employer-funded stock ownership plan (ESOP) and personal 401(k) options.
• Medical, prescription, dental, vision, life, and disability insurance.
• 10 paid holidays.
• Annual vacation accrual starting at 12 days.
• 9 paid sick days.
• Paid family and medical leave covering 90% of pay.
• STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Wellness, fertility, adoption, and flexible spending benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree