Account Coordinator

Crowley Maritime Corporation • Jacksonville, FL

3d • Onsite

About The Position

The Account Coordinator provides administrative and commercial support to account management activities. The role assists with customer inquiries, pricing requests, account coordination, and day-to-day service needs, working closely with account management and cross-functional teams to support customer service, timely execution of account activities, and operational efficiency. The position is on-site and part-time.

Responsibilities include supporting Account Managers with customer inquiries and account follow-up; maintaining customer information and records in CRM and other internal systems; preparing reports and commercial documentation; assisting with quotations, pricing requests, proposals, and presentations; coordinating with Carrier Sales, Pricing, and Operations teams on customer and shipment requests; assisting with order entry and scheduling; following up on service issues and escalating concerns; and supporting communication among customers and internal teams.

Requirements

• High school diploma or equivalent required.
• Microsoft Office skills, including basic Excel and reporting requirements.
• Strong communication and interpersonal skills.
• Customer service orientation.
• Organizational skills and attention to detail.
• Ability to manage multiple priorities.
• Ability to collaborate effectively with cross-functional teams.

Nice To Haves

• Previous internship, customer service, administrative, sales support, transportation, logistics, or related experience.
• Current enrollment in or completion of an associate's or bachelor's degree program in business, supply chain, transportation, logistics, or a related field.
• Experience with CRM and TMS/order-entry systems.

Responsibilities

• Support Account Managers with day-to-day customer inquiries, account coordination, and follow-up activities.
• Help maintain customer relationships through timely communication and responsiveness.
• Maintain accurate customer information, account records, and activity in CRM and other internal systems.
• Assist in preparing customer reports, account updates, and commercial documentation.
• Assist Account Managers with customer quotations and follow up on pricing requests.
• Coordinate with Carrier Sales and Pricing teams to gather information for customer quotes.
• Support preparation of commercial proposals and customer presentations.
• Coordinate with Operations and Carrier Sales teams to support customer requests and shipment-related inquiries.
• Assist with order entry, scheduling requests, and customer updates as needed.
• Follow up on service issues and escalate concerns to the appropriate Account Manager or operational team.
• Support timely communication between customers, Account Managers, and internal departments.

Benefits

• Competitive pay with recognition programs.
• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid vacation and holidays.
• Parental leave and sick leave.
• Access to training and development for continuous skill development.
• Employee Assistance Program.
• Wellness program.
• Gym membership discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED