Account Coordinator - Hybrid (Monday - Friday 9:30 am - 6 pm)
About The Position
Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the country. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
Requirements
- Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
- Knowledge of Microsoft Office Suite
- Strong customer service experience
- Associate's Degree required
- 2+ years customer service experience preferred
- Knowledge of Microsoft Office Suite
Responsibilities
- Provide internal support for Field Sales with delivery of the LifeVest
- Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc)
- Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met
- Manage the selection of PSR contractors based on availability, activity levels, etc.
- Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
- Acts as the single point of coordination for inventory and PSR management.
- Negotiates with PSR contractors regarding fees for services ensuring the company is paying appropriate expenses
- Act as a liaison between internal and external customers
- Provide quality and timely customer support for product installations and post installation inquiries.
- Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
- Assist Reimbursement/Intake in obtaining necessary insurance information
- May assist and participate in the development and implementation of policies and procedures
- Solicits and acts on Field Sales feedback
- Support company and department change initiatives
- Manage customer (internal/external) relationships effectively
- Demonstrate ability to multi-task in a fast paced work environment
- Support on-boarding effort for new hires
- All other duties assigned by Customer Support Management Team
Benefits
- Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
