Account Executive/Showroom Attendant (9:30 AM - 6:00 PM)

Authentic T-Shirt Company•Calgary, AB

1d•Onsite

About The Position

Reporting directly to the Account Executive Manager, the Account Executive/Showroom Attendant is responsible for building and fostering business partnerships with SanMar Canada's customers. This role involves assisting customers via phone, email, and in-person while delivering exceptional customer service. Key responsibilities include driving sales and profits, processing orders, resolving issues, following up, responding promptly to requests, and anticipating customer needs.

Requirements

Minimum of 2 years’ experience in customer service or 1 year experience in inside/outside sales
Exceptional communication skills and telephone manners
Must be able to multitask and possess strong organizational skills
Ability to explain processes and implement changes and improvements
Working knowledge of computerized inventory systems (PICK system knowledge preferred)
Demonstrated ability to meet and/or exceed work quality and work quantity standards

Responsibilities

Meet or exceed minimum number of orders, queue time and calls per day
Maximum 1% of mistakes of the total number of orders taken per month
Return all messages within 30 minutes of receipt
Demonstrate outstanding product knowledge, assisting customers in the showroom with finding the right products to meet their needs.
Actively support goals for objectives established for assisting customers with sample selection
Ensure that accuracy levels are maintained in the tracking of customer samples
Establish and grow business relationships with Owners, Buyers, Inside and Outside Reps and continue to develop new business relationships with our customers
Demonstrate ability to teach and sell our marketing tools based on knowledge gained regarding customers marketing desires
Perform weekly check on outstanding samples
Assist with online CHAT function answering customer inquiries such as (but are not limited to), product inquiries, product orders, invoices, returns, marketing tools
Attend meetings and seminars to maintain and expand industry knowledge
Obtain a complete understanding of account businesses including: What type of business is the account ie. Promotional, embroider, etc.; Who does what for the company; Who they sell to/target market; What they buy; Their needs and expectations; Other competitors they buy from
Showroom Maintenance: steam cleaning and tagging new products before displaying in the showroom; perform daily checks to ensure cleanliness and organization of products; removing discontinued items
Managing the preparation, organization and distribution of showroom samples for the sales team and other locations
Assist in other areas of the Account Executive department and additional duties as required by management
Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
Work in cooperation and communicate effectively with all levels of the staff
Work effectively and efficiently with little supervision
Openly communicate any successes, concerns, or problems related to the job
Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required
Adhere to current and future company policies and standards to ensure a safe and agreeable working environment