Account Coordinator - Hybrid (Monday - Friday 9:30 am - 6 pm)
About The Position
This position supports the sales force and coordinates fittings of the LifeVest product throughout the country. The Account Coordinator works within the customer support team, providing internal support for Field Sales with the delivery of the LifeVest. They are responsible for meeting all agreed-upon service metrics, coordinating patient appointments with PSR contractors, managing field inventory levels, and acting as a liaison between internal and external customers. The role also involves providing customer support for product installations and inquiries, assisting with documentation and insurance information, and managing customer relationships in a fast-paced environment.
Requirements
- Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
- Knowledge of Microsoft Office Suite
- Strong customer service experience
- 2+ years customer service experience preferred
- Knowledge of Microsoft Office Suite
Responsibilities
- Provide internal support for Field Sales with delivery of the LifeVest
- Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc)
- Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met
- Manage the selection of PSR contractors based on availability, activity levels, etc.
- Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
- Acts as the single point of coordination for inventory and PSR management.
- Negotiates with PSR contractors regarding fees for services ensuring the company is paying appropriate expenses
- Act as a liaison between internal and external customers
- Provide quality and timely customer support for product installations and post installation inquiries.
- Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
- Assist Reimbursement/Intake in obtaining necessary insurance information
- May assist and participate in the development and implementation of policies and procedures
- Solicits and acts on Field Sales feedback
- Support company and department change initiatives
- Manage customer (internal/external) relationships effectively
- Demonstrate ability to multi-task in a fast paced work environment
- Support on-boarding effort for new hires
- All other duties assigned by Customer Support Management Team
Benefits
- Comprehensive benefits plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
