Account Coordinator

Infinity Global•Danville, VA

About The Position

The Account Coordinator serves as a point of contact and supports the day-to-day requirements for one or more assigned retail clients. The role coordinates communication between corporate clients and internal partners, supports client requests and operational processes, and assists the Account Manager and team in meeting client service-level agreements and departmental goals. The Account Coordinator helps maintain client records and procedures, supports ERP and ecommerce platform updates, processes orders, creates and analyzes reports, monitors inventory, and assists with invoice discrepancies, credits, debits, special events, and new-store activities. Success in the role requires accuracy, timely and professional communication, effective problem-solving, confidentiality, and the ability to work independently in a fast-paced environment while taking direction from multiple sources.

Requirements

At least 2 years of related experience.
Proficiency in Microsoft Office applications, including PowerPoint, Excel, Outlook, and Word.
Strong communication, problem-solving, and decision-making skills.
Ability to handle multiple tasks and prioritize effectively.
Strong interpersonal skills.
High degree of accuracy and attention to detail.
Ability to communicate professionally, accurately, and in a timely manner.
Ability to analyze and solve problems effectively and efficiently.
Ability to work calmly and effectively in a fast-paced environment.
Ability to work independently and take direction from multiple sources.
Ability to maintain a high level of confidentiality.

Responsibilities

Serve as a day-to-day point of contact for corporate clients for assigned programs.
Act as a liaison between corporate clients and internal partners.
Participate in regular customer and team meetings, presenting content with internal and external partners as requested.
Build relationships with clients and internal partners.
Support and action customer requests and inquiries within service-level agreements.
Assist in maintaining customer action item lists and client procedure manuals.
Support and complete required ERP and ecommerce platform updates and regular maintenance accurately and on time.
Process orders and support order updates as required.
Create, analyze, and share reports and findings with the Account Manager and client, and take appropriate action.
Assist in monitoring inventory levels and addressing stockouts.
Identify and communicate areas of opportunity and risk to the Account Manager.
Assist the Account Manager with resolving invoice discrepancies.
Action required credits and debits.
Support planning and required actions for client special events and new stores.
Help the team achieve team and department goals and client service-level agreements.
Support team initiatives, complete assigned tasks accurately and on time, assist other team members as needed, comply with company guidelines, and represent the department.