Account Coordinator

Gruppo Orsero • Vineland, NJ

14d • $70,000 - $90,000

About The Position

Trucco, a family-owned importer and nationwide distributor of fresh produce, dried fruits, and nuts, is hiring two Account Coordinators to support key accounts in the Southeast and on the West Coast. The Account Coordinator partners with an Account Manager to manage the day-to-day details of key accounts, allowing the Account Manager to focus on strategy, travel, and growth. The role serves as the first point of contact for routine customer needs and connects customers with internal operations teams.

Requirements

• At least 2 years of experience in customer service, sales support, or order management.
• Proficiency in Excel.
• Eligible to work in the United States.

Nice To Haves

• Experience with ERP or order-entry systems.
• Background in food distribution serving retail customers.
• Familiarity with produce seasonality and PACA.
• Experience supporting retail grocery or produce accounts, including working with supermarket buyers, handling produce orders for retail chains, or managing customer communications about deliveries and claims.
• Fluency in Spanish.

Responsibilities

• Enter and confirm orders, track shipments, and update customers on delivery status.
• Respond to routine customer questions about availability, pricing, and deliveries, and escalate larger issues to the Account Manager.
• Coordinate with Logistics, the Vineland team, and QA to keep orders on time and within specifications; process claims, credits, and adjustments.
• Maintain price sheets, gather information for RFP/RFQ responses, and distribute crop and supply updates.
• Prepare sales and service reports, track progress against account goals, and prepare materials for seasonal reviews and customer meetings.
• Maintain customer records and CRM data, and help schedule meetings and travel for the Account Manager.

Benefits

• Health, dental, and vision insurance.
• 401(k).
• Paid time off.
• A clear growth path toward an Account Manager role.
• The stability of a family-owned company with nearly 90 years in produce, backed by an international Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed