Account Coordinator, Sports

APM Music•Los Angeles, CA

2d•$57,000 - $60,000•Remote

About The Position

Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. APM Music has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster studio releases; television sit-coms to commercials and sports broadcasting; video games to film trailers; and, even user-generated content to being sampled in some of your favorite songs. Founded in 1983 as a joint venture between Sony/ATV and Universal, APM Music is the recognized leader in the production music industry. Offering a comprehensive collection of original music, the Sports team at APM Music helps the Sports Entertainment creative community find/license/create music for their productions from our ever-expanding collection of 1M+ tracks. We are seeking an Account Coordinator to join our Sports team. While this role is remote, we prefer candidates in the NY/NJ area and they will work east coast hours (9:00 AM – 6:00 PM ET).

Requirements

Passion for the intersection of sports entertainment and music
Experience in customer success, account management or similar positions
Highly organized with meticulous attention to detail
Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences.
Excellent verbal, written, and interpersonal communication skills.
Ability to multi-task and keep the team and your tasks organized
Problem-solving mindset for our clients and the company
Comfortable taking in and making outbound calls to customers
Experience with CRM software (e.g., Salesforce)
Intermediate Excel skills
Solid note-taking skills
Ability to give and receive constructive feedback with openness and professionalism

Responsibilities

Conduct engaging and informative live presentations of our website and services to new and renewing clients so they can find music efficiently
Gather feedback and survey data on presentations to develop product insights.
Engage and educate clients on music director and other APM offerings and services
Manage client log ins: creation, deactivation, troubleshooting log in issues
Manage pipeline in Salesforce CRM
Follow up with clients for usage reporting
Manage and track the lifecycle of renewals across both Account Executives' book of business. Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed.
Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals
Liaise between Sports team and Marketing department on a number of recurring and oneoff marketing projects, including but not limited to email campaigns, social media initiatives, landing pages and pitch decks
Consistently update contact information in CRM as contacts move throughout the industry
Run a variety of reports using Salesforce CRM and other internal databases
Stay up to date with industry / competitive landscape / new product features / services / pricing. Execute on proactive/forward-thinking strategy to overservice clients ahead of key events.
Make detailed notes on internal and external Zoom/video calls and execute relevant action items
Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services
Handle both internal and external scheduling for Account Executives
Manage and execute timely outreach to clients throughout key timeframes of their seasons
Generate awareness and adoption of new website features and services
Respond to client questions and concerns with prompt, thoughtful service
Other duties as assigned