Account Coordinator, Sports

APM Music•Los Angeles, CA

23h•Remote

About The Position

APM Music, a leader in the production music industry since 1983, is seeking an Account Coordinator to join their Sports team. This role supports the Sports Entertainment creative community by helping them find, license, and create music for their productions from a vast collection of over 1 million tracks. The position is remote, with a preference for candidates in the NY/NJ area, and requires working East Coast hours (9:00 AM – 6:00 PM ET).

Requirements

Passion for the intersection of sports entertainment and music.
Experience in customer success, account management or similar positions.
Highly organized with meticulous attention to detail.
Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences.
Excellent verbal, written, and interpersonal communication skills.
Ability to multi-task and keep the team and your tasks organized.
Problem-solving mindset for our clients and the company.
Comfortable taking in and making outbound calls to customers.
Experience with CRM software (e.g., Salesforce).
Intermediate Excel skills.
Solid note-taking skills.
Ability to give and receive constructive feedback with openness and professionalism.

Responsibilities

Conduct engaging and informative live presentations of our website and services to new and renewing clients.
Gather feedback and survey data on presentations to develop product insights.
Engage and educate clients on music director and other APM offerings and services.
Manage client log ins: creation, deactivation, troubleshooting log in issues.
Manage pipeline in Salesforce CRM.
Follow up with clients for usage reporting.
Manage and track the lifecycle of renewals across both Account Executives' book of business.
Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed.
Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals.
Liaise between Sports team and Marketing department on marketing projects, including email campaigns, social media initiatives, landing pages, and pitch decks.
Consistently update contact information in CRM as contacts move throughout the industry.
Run a variety of reports using Salesforce CRM and other internal databases.
Stay up to date with industry / competitive landscape / new product features / services / pricing.
Execute on proactive/forward-thinking strategy to overservice clients ahead of key events.
Take detailed notes on internal and external Zoom/video calls and execute relevant action items.
Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services.
Handle both internal and external scheduling for Account Executives.
Manage and execute timely outreach to clients throughout key timeframes of their seasons.
Generate awareness and adoption of new website features and services.
Respond to client questions and concerns with prompt, thoughtful service.
Other duties as assigned.