Account Collection Specialist / 902

RNR Tire Express•Columbus, IN

11d•$17 - $20

About The Position

RNR Tire Express is hiring a Collections Specialist to support customers as they work toward ownership of their tires and wheels through an affordable payment program. The role focuses on helping customers stay current on payment plans by providing customer service, guidance, and payment solutions while building positive relationships and trust. The specialist oversees customer accounts through outbound calls, texts, emails, payment processing, field visits, and accurate communication logs. The position works closely with store teams to resolve accounts and support customer satisfaction. The posting describes a supportive, family-oriented workplace, hands-on training, coaching, mentorship, and opportunities for career growth and promotion from within.

Requirements

At least two years of collections and customer service experience.
Strong negotiation and communication skills.
Problem-solving and multitasking abilities, with the ability to stay organized in a fast-paced environment.
Comfort using computers and tracking account information; detail-oriented.
Valid driver’s license and driving history that meets company requirements.
Pass a drug screen and background check according to company policy.
Ability to work flexible hours Monday through Saturday.
Ability to stand for long periods.
Ability to lift and exert up to at least 75 pounds.
Professional proficiency in English.

Nice To Haves

Rent-to-own or lease-to-own experience.
Bilingual Spanish and English.
Prior experience as a sales agent, rental agent, account executive, account manager, account collection specialist, rent-to-own employee, or automotive sales professional.

Responsibilities

Help customers acquire ownership by assisting them in staying current on payment plans.
Build positive relationships with customers while working to resolve accounts.
Communicate by phone, text, and email to set up payment arrangements.
Use empathy and negotiation skills to help customers meet financial commitments.
Maintain accurate customer records and follow RNR’s collections best practices.
Visit customers in the field to re-establish communication and assist with payment solutions.
Work with store teams to support customer satisfaction and account resolution.
Process customer payments and maintain up-to-date communication logs.

Benefits

Hourly pay of $17–$20 plus biweekly bonuses.
Health, dental, and vision insurance.
401(k) with company matching.
Paid sick time and paid vacation.
One weekday off for each team member; the company is closed Sundays and major holidays, with holiday pay for major holidays.
Access to Dave Ramsey’s EveryDollar budgeting program.
Christmas bonuses.
Birthday cards with a gift.
Hands-on training, coaching, and mentorship.
Career growth opportunities and promotion from within.
Company picnics and team support.