Account Clerk II

City of Sacramento•Sacramento, CA

10d•Hybrid

About The Position

The Account Clerk II serves as the first point of contact for the Receivables and Collections Division, managing customer inquiries via phone, email, and the public counter. They conduct research and answer questions regarding the status of accounts and payments, perform billing reconciliations, process payments and refunds, create invoices and credit memos, and prepare journals. The Account Clerk II performs basic skip tracing to locate customers for returned mail, processes incoming and outgoing mail, creates reports and spreadsheets, and works extensively in the accounting system to manage customer accounts. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

Requirements

One year of clerical experience including some financial and statistical record keeping.
Proficiency working in accounting software, preferably Oracle’s PeopleSoft.
Intermediate skills in Excel.
Outstanding communication skills via phone, email and the public service counter.
Strong analytical and problem-solving skills.
Basic knowledge of skip tracing techniques.
Operate a typewriter, calculator and other common office machines.
Keep financial and statistical records.
Perform varied clerical work.
Understand and carry out oral and written instructions.
Work independently in the absence of supervision.
Two years of clerical experience with a minimum of one year performing accounting related duties.

Nice To Haves

Experience with accounts receivable or collections, including a background in performing billing reconciliations and account research.

Responsibilities

Serve as the first point of contact for the Receivables and Collections Division, managing customer inquiries via phone, email, and the public counter.
Conduct research and answer questions regarding the status of accounts and payments.
Perform billing reconciliations.
Process payments and refunds.
Create invoices and credit memos.
Prepare journals.
Perform basic skip tracing to locate customers for returned mail.
Process incoming and outgoing mail.
Create reports and spreadsheets.
Work extensively in the accounting system to manage customer accounts.
Participate in the preparation of payroll, accounts payable and accounts receivable as well as control and account verification of a centralized accounting system.
Maintain various ledgers, registers and journals according to established account classifications.
Audit invoices against Purchase orders; research discrepancies; approve for payment and post to the proper account, keeping a running balance of encumbrances to the funds in each of the accounts.
Audit various claims for payment including those for travel and Pacific Telephone and SMUD invoices; prepare for check writing and input to data processing.
Perform accounting clerical work involved in the administration of the 1915 Public Improvement Assessments and the 1911 Bond Act Program.
Initiate accounting transfers.
Reconcile general ledger accounts with various registers.
Perform various routine clerical duties such as typing and filing.
Audit Personnel Action Requests and submit to update the City's employee master file; prepare payroll from time cards submitted.
Respond to requests for information from outside agencies regarding employees' status and wages.
Research and answer employee and department questions regarding employee salaries and fringe benefits, the status of accounts and payments, the proper coding of transactions and other matters.
Prepare a variety of financial statements and costs and statistical reports.
Interpret computer reports.