Account Clerk I
Wilmington, City of•Wilmington, OH
•Onsite
About The Position
Under general supervision, the part-time Account Clerk prepares utility bills, maintains department files and customer account records, provides customer service, and performs administrative support for the Water, Wastewater, and Sanitation Departments, as well as other City officials.
Requirements
- Must be at least 18 years of age.
- Must have a high school diploma, GED, or an equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Must possess a valid State of Ohio driver’s license and remain insurable under the City’s vehicle insurance plan.
Responsibilities
- Maintains a high volume of commercial and residential customer accounts.
- Updates and records service transfers, disconnections, reconnections, foreclosures, meter changes, and other account activity.
- Maintains records of payments received from night deposits and walk-in customers.
- Answers telephone calls and assists customers with questions, complaints, or concerns regarding new service, payments, disconnection notices, and general account information.
- Protects the confidentiality of customer information and records.
- Provides information to banks and lending agencies regarding foreclosures, sheriff’s sales, vacant properties, and delinquent accounts.
- Uses the County Auditor’s website to verify property ownership.
- Processes water and sewer tap fees.
- Prepares correspondence related to meter verification, water pit repairs, delinquent accounts, meter access, and other utility matters.
- Maintains department files and records.
- Provides general administrative support to City departments and officials.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
