Account Clerk

Jefferson County CO•Golden, CO

3d•Hybrid

About The Position

The Account Clerk serves a vulnerable population of clients by issuing the Electronic Benefits Transaction (EBT) card, petty cash and cash equivalents to eligible clients in a fast paced, high-volume environment within the Human Services Department. This role involves processing the activation of EBT cards, as well as troubleshooting various issues with our benefits systems to ensure clients have access to their needed assistance funds. The Clerk serves a vital role in ensuring cards are processed and activated before reaching clients to provide the smoothest possible access to community assistance provided by the Jefferson County Government.

Requirements

High School Diploma or equivalent
Customer Service experience

Nice To Haves

Bilingual in Spanish preferred.
Strong customer service skills.
Cash handling.
Ability to explore and troubleshoot issues.
Good general computer skills.
Inquisitive spirit.
Comfort working with the public.
Ability to resolve customer concerns.

Responsibilities

Preparing EBT cards for benefit eligible clients and troubleshoot any issuance problems
Providing a high level of customer service including trauma informed care to clients
Work with multiple computer systems such as Colorado Benefits Management System (CBMS), EBTEdge, Workday, and other internal programs
Completing reconciliations of daily inventory reports
Preparing receipts for over-the-counter cash payments
Providing administrative support to Issuance, Collections, and Accounts Receivable Clerks.
Performing various routine financial support duties, utilizing standard office equipment, to include: making photocopies; performing data entry; sorting and distributing and preparing mail, faxing documents; processing email; typing; and word processing.
Maintaining, processing, and updating various files and records, both electronically and in paper format
Scanning, indexing, and filing documents alphabetically, numerically, or by other prescribed methods.
Reviewing and processing cash receipts.
Preparing related spreadsheets and conducting required calculations and reconciliations.
Other duties and responsibilities as assigned.