Accessibility Lead Vice President - Digital Agentic

JPMorgan Chase & Co. • Seattle, WA

2d • $123,500 - $180,000

About The Position

The Accessibility Lead Vice President will provide strategic and technical accessibility leadership for Digital Agentic initiatives across customer-facing web and mobile experiences. The role partners with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, Legal, and other stakeholders to apply accessibility requirements to conversational experiences, dynamically rendered interfaces, reusable interaction patterns, and other AI-enabled customer experiences. It guides teams throughout discovery, design, development, testing, launch, and ongoing product improvement, helping ensure emerging capabilities offer equitable and accessible experiences for customers with disabilities.

The position translates accessibility standards and human-centered design principles into practical requirements, design guidance, technical recommendations, testing approaches, acceptance criteria, and product decisions. It establishes repeatable practices, documentation, testing approaches, and governance for agentic capabilities; addresses complex or emerging accessibility questions; supports defect management and release readiness; and promotes accessible reusable components and patterns. The role also draws on research and customer feedback to identify recurring risks and improve product and delivery practices.

This role does not build AI models or independently develop unapproved AI-enabled solutions. It leads the responsible integration of accessibility into the design, development, testing, and operation of approved AI-enabled capabilities, with appropriate validation, transparency, data handling, controls, and human accountability. It may use approved AI-enabled tools for research analysis, requirements, documentation, defect analysis, pattern identification, communication, and decision support, while reviewing outputs for accuracy and relevance.

Requirements

• 7+ years of experience supporting accessibility in digital, customer-facing products, programs, or functions.
• Expert knowledge of digital accessibility standards and specifications, including WCAG, WAI-ARIA, semantic web technologies, and accessibility requirements for native mobile applications.
• Demonstrated experience identifying accessibility barriers and recommending practical solutions across complex web or mobile experiences.
• Strong understanding of assistive technologies and how customers with disabilities navigate, understand, and operate digital experiences.
• Experience advising Product, Design, Engineering, and Quality Assurance partners throughout the product-development lifecycle.
• Ability to translate accessibility requirements into clear design guidance, technical recommendations, user stories, acceptance criteria, testing approaches, and product decisions.
• Experience leading complex technical discussions, resolving ambiguity, and influencing outcomes across teams without direct authority.
• Strong understanding of accessibility testing methodologies, defect documentation, severity assessment, prioritization, remediation, and release-readiness practices.
• Experience evaluating dynamic content, live updates, focus management, status communication, error handling, and complex user interactions.
• Strong analytical and problem-solving skills, including the ability to evaluate emerging experiences for which established patterns may not yet exist.
• Strong written and verbal communication skills, including the ability to explain complex accessibility and technical concepts to senior leaders and nontechnical audiences.
• Ability to operate independently, manage competing priorities, adapt to evolving direction, and bring structure to a fast-moving area.

Nice To Haves

• Experience supporting conversational interfaces, chat-based experiences, intelligent assistants, generative AI, agentic systems, or dynamically composed interfaces.
• Knowledge of responsible AI principles, including appropriate human oversight, transparency, output validation, data quality, information handling, and escalation of potential risks.
• Familiarity with design systems, component libraries, schema-driven interfaces, and reusable web or mobile interaction patterns.
• Working knowledge of web development, including semantic HTML, CSS, JavaScript, and WAI-ARIA, or experience with native iOS or Android development.
• Experience with usability or accessibility research involving people with disabilities.
• Familiarity with automated and guided accessibility-testing tools.
• Working knowledge of Agile delivery practices and tools such as Jira and Confluence.
• Accessibility-related certifications or comparable demonstrated expertise.
• Experience working in a large corporate, regulated, or financial-services environment.

Responsibilities

• Serve as the lead Digital Accessibility advisor for Digital Agentic initiatives across customer-facing web and mobile experiences, establishing expectations for conversational experiences, agent-generated content, dynamic interfaces, controls, notifications, task flows, confirmations, and transitions to human assistance.
• Partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, Legal, and other stakeholders to integrate accessibility throughout discovery, design, development, testing, launch, and ongoing product improvement.
• Provide early accessibility guidance on concepts, prototypes, user journeys, interaction models, design specifications, reusable patterns, and technical approaches.
• Translate accessibility standards and internal requirements into actionable design guidance, technical recommendations, test expectations, acceptance criteria, and product decisions.
• Evaluate how accessibility requirements apply when an agent dynamically selects, sequences, populates, or renders content and interface components; lead discussions and facilitate decisions on complex or emerging questions.
• Develop repeatable approaches for evaluating agentic experiences across assistive technologies, platforms, customer contexts, and interaction modes.
• Partner with QA and accessibility-testing teams to define methodologies for deterministic and variable agentic experiences, including validation of content, controls, focus behavior, status communication, error handling, and task completion.
• Support defect triage and prioritization by assessing customer impact, standards implications, severity, workarounds, affected experiences, and release readiness.
• Identify recurring accessibility risks and use defect, testing, research, and customer-feedback insights to recommend improvements to components, patterns, product requirements, and delivery practices.
• Partner with the MDS accessibility lead and design-system teams to promote accessible reusable components and patterns, while clarifying responsibilities that remain within the surrounding experience, data, content, orchestration, or implementation.
• Help establish accessibility documentation, governance, decision records, and reusable guidance for Digital Agentic teams.
• Incorporate research with people with disabilities into product guidance and recommend opportunities for inclusive research throughout the product lifecycle.
• Coach accessibility advisors and cross-functional partners on emerging agentic accessibility considerations and communicate risks, recommendations, tradeoffs, and progress to technical teams, product leaders, and senior stakeholders.
• Stay current on accessibility standards, assistive technologies, platform capabilities, AI-enabled experience patterns, responsible AI considerations, and industry developments.
• Support responsible use of approved AI-enabled tools with appropriate validation, transparency, data handling, controls, and human accountability.
• Evaluate AI-enabled customer experiences for accessibility, usability, consistency, and alignment with product requirements.
• Review AI-assisted outputs for accuracy, completeness, relevance, accessibility implications, source consistency, and business context before relying on them.
• Recognize and escalate risks involving inaccessible output, unsupported conclusions, unpredictable behavior, inappropriate data use, insufficient transparency, or overreliance on automation.
• Help maintain meaningful human accountability for accessibility decisions, especially when generated content or variable behavior affects customers’ ability to understand information or complete tasks.
• Identify responsible opportunities to use AI, analytics, and automation to improve accessibility coverage, testing efficiency, documentation, defect analysis, and product insights.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed