Supervisor, Access

Jewish Family Service of San Diego • San Diego, CA

2d • Onsite

About The Position

Jewish Family Service of San Diego (JFS) is seeking a compassionate, mission-driven Access Supervisor for its Aging and Resource Navigation team. This full-time, onsite social services leadership role combines staff supervision, client intake, triage, crisis intervention, and community resource navigation. The supervisor leads the intake team, supports referral and intake systems, improves workflows and data collection, and helps connect individuals and families with appropriate JFS programs and community resources throughout San Diego. The position reports to the Director of Aging and Resource Navigation and collaborates with JFS program staff and agency partners to provide responsive, client-centered support and improve access to essential services.

The role is split approximately evenly between supervision and intake specialist duties: about 18.75 hours per week in each. Supervisory work includes managing daily workflow, schedules, timekeeping, and problem solving; contributing to Access Systems Transformation; supporting implementation of new systems, workflows, and data collection plans; assisting with client crises and safety concerns; collaborating with JFS staff; and ensuring compliance with HIPAA and other privacy and security guidelines.

Intake duties include responding to phone and web inquiries, meeting walk-in clients as needed, conducting initial assessments, identifying needs and safety concerns or barriers to services, screening and referring people to appropriate internal and external resources, documenting communications in an electronic client record system, and providing high-quality customer service.

The position is non-exempt and pays $28.50–$30.50 per hour. It is fully onsite and requires passing pre-employment background check(s). The role regularly involves extended periods of sitting, walking, typing and using a mouse, handling small components, reaching, and communicating in person and by phone, potentially in a noisy environment; standing is occasionally required. JFS describes itself as a client-centered, impact-driven organization serving the wider community and is an equal opportunity employer.

Requirements

• At least 2 years of experience supervising non-exempt employees.
• Leadership experience taking a team through transition.
• Ability to address problems involving several variables and lead a team to solutions.
• Ability to apply common sense and critical thinking to carry out instructions and make decisions within the scope of authority.
• Experience working with individuals and families seeking assistance and support, often with some level of urgency.
• Knowledge of basic social service standards, community resources, and programs.
• Ability to show unconditional positive regard for individuals and families seeking support.
• Excellent organizational and interpersonal skills.
• Excellent telephone, oral, and written communication skills.
• Fluency in English.
• High school diploma.
• Must pass pre-employment background check(s).

Nice To Haves

• Bilingual and/or bicultural ability, preferably in Spanish, Arabic, or Vietnamese.
• Bachelor’s degree in human services or another relevant field.
• Technological proficiency, including Microsoft Office Suite programs such as Teams, Word, Excel, Outlook, and PowerPoint.
• Experience using client record systems such as ETO (Efforts to Outcomes).

Responsibilities

• Supervise the Access JFS intake team, including managing daily workflow, schedules, timekeeping, and problem solving.
• Contribute to Access Systems Transformation by attending cross-departmental meetings and providing input on systems improvement.
• Support the intake specialist team in implementing evolving transformation systems, workflows, and data collection plans.
• Provide direct support in managing client crisis intervention and safety concerns.
• Cultivate relationships and collaborate with other JFS program staff.
• Ensure the team complies with HIPAA regulations and other privacy and security guidelines.
• Respond to incoming phone calls and web inquiries for services and meet with walk-in clients as needed.
• Conduct initial assessments to identify client needs, safety concerns, and barriers to accessing services.
• Screen callers and refer them to appropriate internal and external resources.
• Maintain clear and timely records of communications in the electronic client record system.
• Provide consistently high-quality customer service.

Benefits

• Comprehensive, low-cost healthcare coverage for employees.
• Generous employer 401(k) contributions.
• Employer-covered life insurance.
• Paid vacation time and sick leave.
• 15 paid holidays, including Federal and Jewish holidays when they fall on a normally scheduled workday, and floating holidays.
• Two Wellness Days to support employees’ mental wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED