Access Specialist CCBHCD

Horizon Career • Lockport, NY

12d • Onsite

About The Position

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Apply to be an Access Specialist today! What will your day look like? At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As an Access Specialist at Horizon, you will… Welcome clinic visitors and create an exceptional patient experience with every interaction Work in a fast-paced environment that frequently adapts to changing patient needs and industry standards, interacting with individuals seeking mental health and substance use treatment across the lifespan Address patient questions and provide clear guidance on the intake process, CCBHC services, and next steps in care Ensure all patients are enrolled in the patient portal, offering support and education as needed Monitor provider and clinician schedules in real time to support timely access to intake and follow-up appointments Identify scheduling gaps or inefficiencies and collaborate with the Access Coordinator to optimize patient access Assist in managing appointment flow, including cancellations, rescheduling, and waitlist utilization Utilize multiple electronic platforms, including the Electronic Health Record (EHR) and other web-based systems, to support scheduling and operational workflows Support the day-to-day administrative needs of clinical and medical staff, including triaging scheduling and patient flow concerns Coordinate with Program Directors, Practice Managers, and administrative staff to address site-specific scheduling or operational issues Monitor patient experience and assist in addressing and resolving concerns or complaints in a timely and professional manner Maintain a working knowledge of service types and basic requirements needed to support billing and scheduling accuracy Respond promptly to interoffice communications requiring action Support follow-up tasks related to internal and external audits Participate in ongoing training and implementation of Horizon policies, procedures, and system updates Identify and communicate workflow challenges and contribute to process improvement efforts alongside leadership Use problem-solving skills to support clinic operations and maintain efficient patient flow Assist in reviewing reports and recognizing trends that may impact access to care Adapt quickly to real-time operational changes to ensure a well-organized and responsive clinic environment

Requirements

• Associates degree in a human-services related field required.
• Bachelor’s degree preferred OR 3 years of experience in healthcare or behavioral health required.
• Prior experience in scheduling, patient access, or healthcare operations strongly preferred.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to problem-solve and adapt quickly to changing operational needs.
• Excellent interpersonal skills with the ability to engage diverse patient populations in a positive and supportive manner.
• Experience working with Electronic Health Records (EHR) and other systems preferred.
• Ability to work collaboratively within a team and follow direction from leadership.
• Must be willing to travel to other Horizon locations

Nice To Haves

• Bachelor’s degree preferred
• Experience working with Electronic Health Records (EHR) and other systems preferred.

Responsibilities

• Welcome clinic visitors and create an exceptional patient experience with every interaction
• Work in a fast-paced environment that frequently adapts to changing patient needs and industry standards, interacting with individuals seeking mental health and substance use treatment across the lifespan
• Address patient questions and provide clear guidance on the intake process, CCBHC services, and next steps in care
• Ensure all patients are enrolled in the patient portal, offering support and education as needed
• Monitor provider and clinician schedules in real time to support timely access to intake and follow-up appointments
• Identify scheduling gaps or inefficiencies and collaborate with the Access Coordinator to optimize patient access
• Assist in managing appointment flow, including cancellations, rescheduling, and waitlist utilization
• Utilize multiple electronic platforms, including the Electronic Health Record (EHR) and other web-based systems, to support scheduling and operational workflows
• Support the day-to-day administrative needs of clinical and medical staff, including triaging scheduling and patient flow concerns
• Coordinate with Program Directors, Practice Managers, and administrative staff to address site-specific scheduling or operational issues
• Monitor patient experience and assist in addressing and resolving concerns or complaints in a timely and professional manner
• Maintain a working knowledge of service types and basic requirements needed to support billing and scheduling accuracy
• Respond promptly to interoffice communications requiring action
• Support follow-up tasks related to internal and external audits
• Participate in ongoing training and implementation of Horizon policies, procedures, and system updates
• Identify and communicate workflow challenges and contribute to process improvement efforts alongside leadership
• Use problem-solving skills to support clinic operations and maintain efficient patient flow
• Assist in reviewing reports and recognizing trends that may impact access to care
• Adapt quickly to real-time operational changes to ensure a well-organized and responsive clinic environment

Benefits

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
• Paid time off and paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree