Access Specialist CCBHCD

Horizon Health Services • City of Lockport, NY

13d • $59,000 - $64,000 • Onsite

About The Position

This role is for an Access Specialist at Horizon, focusing on the Mental Health and Addictions field. The position involves welcoming clinic visitors, creating an exceptional patient experience, and interacting with individuals seeking mental health and substance use treatment. The Access Specialist will address patient questions, provide guidance on the intake process and CCBHC services, ensure patient portal enrollment, and manage provider/clinician schedules to facilitate timely access to appointments. They will also identify and address scheduling inefficiencies, assist in managing appointment flow, utilize electronic platforms like EHR for scheduling, and support the administrative needs of clinical staff. The role requires coordination with various leadership and administrative staff to resolve operational issues, monitoring patient experience, and maintaining knowledge of service types for billing and scheduling accuracy. Additionally, the Access Specialist will handle interoffice communications, support audit tasks, participate in training, identify workflow challenges for process improvement, use problem-solving skills for clinic operations, and review reports to identify trends impacting access to care. The position demands adaptability to real-time operational changes to ensure an organized and responsive clinic environment.

Requirements

• Associates degree in a human-services related field required.
• 3 years of experience in healthcare or behavioral health required.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to problem-solve and adapt quickly to changing operational needs.
• Excellent interpersonal skills with the ability to engage diverse patient populations in a positive and supportive manner.
• Ability to work collaboratively within a team and follow direction from leadership.

Nice To Haves

• Bachelor’s degree preferred
• Prior experience in scheduling, patient access, or healthcare operations strongly preferred.
• Experience working with Electronic Health Records (EHR) and other systems preferred.

Responsibilities

• Welcome clinic visitors and create an exceptional patient experience with every interaction
• Work in a fast-paced environment that frequently adapts to changing patient needs and industry standards, interacting with individuals seeking mental health and substance use treatment across the lifespan
• Address patient questions and provide clear guidance on the intake process, CCBHC services, and next steps in care
• Ensure all patients are enrolled in the patient portal, offering support and education as needed
• Monitor provider and clinician schedules in real time to support timely access to intake and follow-up appointments
• Identify scheduling gaps or inefficiencies and collaborate with the Access Coordinator to optimize patient access
• Assist in managing appointment flow, including cancellations, rescheduling, and waitlist utilization
• Utilize multiple electronic platforms, including the Electronic Health Record (EHR) and other web-based systems, to support scheduling and operational workflows
• Support the day-to-day administrative needs of clinical and medical staff, including triaging scheduling and patient flow concerns
• Coordinate with Program Directors, Practice Managers, and administrative staff to address site-specific scheduling or operational issues
• Monitor patient experience and assist in addressing and resolving concerns or complaints in a timely and professional manner
• Maintain a working knowledge of service types and basic requirements needed to support billing and scheduling accuracy
• Respond promptly to interoffice communications requiring action
• Support follow-up tasks related to internal and external audits
• Participate in ongoing training and implementation of Horizon policies, procedures, and system updates
• Identify and communicate workflow challenges and contribute to process improvement efforts alongside leadership
• Use problem-solving skills to support clinic operations and maintain efficient patient flow
• Assist in reviewing reports and recognizing trends that may impact access to care
• Adapt quickly to real-time operational changes to ensure a well-organized and responsive clinic environment

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• 10% discount on tuition through a partnership with Capella University for employees and their families
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree