Access Services Coordinator

Lucas Museum of Narrative Art • Los Angeles, CA

9d • $27 - $31 • Onsite

About The Position

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

POSITION SUMMARY
The Access Services Coordinator oversees the coordination of the reference desk schedule and supports daily public service operations within the library, working closely with members of the Library and Volunteer departments. This role is responsible for maintaining library stacks, managing patron accounts, processing holds and interlibrary loan requests, resolving account issues, tracking user statistics, and monitoring the use of library spaces to help identify operational and staffing needs.
Reporting to the Director of Library and working closely with the Library team, the Access Services Coordinator supports the development and implementation of workflows and policies related to research, circulation, and public services. This position performs paraprofessional duties, primarily at the public service desk. In the future, the role may also assist with coordinating student workers, interns, and volunteers assigned to the library and support the processing of new and existing library and archival acquisitions as needed.
This position requires flexibility to cover and/or supervise the Access Services Desk during museum hours, including evenings and weekends as needed.

Requirements

• H.S. Diploma or GED is required
• Three years’ library experience preferred
• One year of supervisory experience is preferred
• Proficiency with library systems and databases
• Excellent communication skills, both written and verbal
• Multilingual speaking is a plus
• A high degree of proficiency in the MS Office suite, including Excel, Word, and PowerPoint, is desired
• Excellent customer service skills
• Ability to work on a flexible schedule that may include days, evenings, and weekends
• Regular and reliable attendance is required
• Collaborates with Technical Services, Special Collections and Archives staff to develop methods for effective quality control in circulation of workflows
• Must be able to move from place to place within the location; lifting items weighing up to 50 lbs.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork

Nice To Haves

• bachelor’s degree is preferred
• Multilingual speaking is a plus
• A high degree of proficiency in the MS Office suite, including Excel, Word, and PowerPoint, is desired

Responsibilities

• Deliver exceptional customer service by creating a welcoming and inclusive environment for patrons, providing tours and orientations, responding to inquiries, and assisting with access to library resources and services
• Work closely with librarians to plan, implement, and promote library programming activities
• Inform patrons of library rules of conduct and enforce those rules when appropriate.
• Maintain accurate circulation records
• Assist with library opening and closing procedures
• Support the reference desk by assisting patrons with questions and research needs
• Coordinate library assistants by assigning duties and providing necessary training
• Partner with the Volunteer Manager and Volunteer Programs team to coordinate volunteer assignments, training, and scheduling needs that support library operations and patron services
• Follow all legal and policy requirements related to patron privacy and the custodianship of patron records
• Support the collection, tracking, and reporting of library usage and patron service statistics.
• Monitor library spaces and identify operational, service, and staffing needs to support an exceptional patron experience
• Assist with the development and implementation of workflows, procedures, and policies related to circulation, research, and public services
• Support the processing and maintenance of library and archival collections as assigned.
• Perform other duties as assigned

Benefits

• An attractive compensation package will be offered to the successful candidate(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED