Access Coordinator
About The Position
Help Connect People to Care At Valley Access Team, the Access Coordinator serves as a critical first point of contact for individuals seeking behavioral health, housing, and treatment services. This role coordinates referrals, conducts eligibility and program screenings, schedules appointments, and manages intake documentation to help connect clients with the care and resources they need. Through professionalism, compassion, and attention to detail, the Access Coordinator helps ensure a smooth and welcoming experience for those beginning their journey with Valley Behavioral Health.
Requirements
- High School Diploma or equivalent
- Case Manager certification (post hire as needed)
- CPR certification (post hire as needed)
- Valley de-escalation certification (post hire)
Nice To Haves
- Bachelor's degree in social work or behavioral health
- Previous social services experience
Responsibilities
- Manages incoming referrals through telephone calls, emails, and other contact types.
- Gathers required information from referral sources.
- Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments.
- Verifies insurance information and discusses funding options with clients.
- Coordinates with program leadership to ensure client eligibility and appropriate clinical fit.
- Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation.
- Tracks program capacity and intake availability; manages program waitlists as appropriate.
Benefits
- Tenure-based service increases
- Performance bonuses
- On-Demand Pay
- 15 days of accrued paid time off annually (increasing by one day with each year of service)
- 10 paid holidays
- 2 wellness days
- Paid parental leave
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Voluntary accident insurance
- Voluntary hospital indemnity insurance
- Voluntary critical illness insurance
- Voluntary financial protection insurance
- Pet insurance
- Basic Life Insurance
- Accidental Death & Dismemberment Insurance
- Long-Term Disability Insurance
- Health Savings Account (HSA) with company match
- 401(k) plan with company match
- Tuition reimbursement
- New licensure reimbursement
- Paid training and conference attendance
- Continuing education reimbursement
- Paid time for continuing education
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
