Library Evening Access Services Coordinator

Embry-Riddle Aeronautical University • Prescott, AZ

8d • Onsite

About The Position

The Opportunity: Embry-Riddle Aeronautical University (ERAU) invites applications for the position of Library Evening Access Services Coordinator. This position plays a critical role in supporting library operations, delivering high-quality customer service, and ensuring access to library resources, services, and facilities during evening and weekend hours. The successful candidate will serve as a key member of the Access Services team, providing direct assistance to students, faculty, staff, and visitors while maintaining responsibility for library operations during designated shifts. This role requires strong organizational skills, attention to detail, supervisory experience, and a commitment to fostering an exceptional user experience.

Requirements

• High school (or GED) level ability in grammar spelling, basic composition, and math
• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end- user applications.
• Adaptability: Ability to work in an environment with numerous interruptions while continuing to carry on work priorities and responsibilities. Demonstrate flexibility and adaptability in implementing change. Willingness to learn new ways to accomplish work activities and objectives.
• Communication: Excellent interpersonal and communication skills, oral, written, public speaking and listening and transmitting ideas in a service environment. Excellent proofreading skills.
• Creativity and Innovation: Initiative to seek challenges and to create new opportunities. Generates valuable ideas. Self-directed.
• Constituent Service: Required: 1 year experience working in a library or providing public service . Ability to interact positively with faculty, students, employees, and the general public to create partnerships and alliances with strong commitment and dedication to outstanding public services.
• Knowledge of library services platforms.
• Knowledge of library operations.
• Knowledge of Library of Congress classification system.
• Knowledge of Safety and Emergency Preparedness and Recovery procedures.
• Learning: Committed to lifelong learning and assisting others in learning processes.
• Negotiation and Problem Solving Skills: Uses negotiation and diplomacy skills in problem solving and decision-making. Identifies conflicts and disagreements directly. Resolves them collaboratively. Seeks consensus.
• Judgement: Understands organizational political environment and uses sound judgment and tact.
• Professionalism: Conducts oneself as an emissary in a personable and committed manner, demonstrating respect of the position, fellow colleagues, departmental integrity and the university’s best interests. Works cooperatively and collegially with diverse members of the campus community. Ability to maintain confidential information.
• Project Management Skills: Ability to establish systematic course of action. Determines priorities, utilizes resources, and executes timelines.
• Supervisory skills (required): 1 year supervisory or training experience.
• Teamwork: Ability to work in a team environment of mutual respect, trust, and cooperative working relationships with others.
• Technology skills: Ability to use and troubleshoot Library Service Platform, OPAC, and reserve module. Ability to use and trouble shoot printers, plotters, computers and library technology lending items.
• 1-3 years of library-related experience.

Nice To Haves

• Demonstrable academic library experience and/or direct service to students and faculty members.

Responsibilities

• Provide direct assistance at library service desks, helping constituents discover, access, and utilize library collections, resources, and services in a variety of formats.
• Manage the circulation of library materials and equipment, including check-out and check-in functions.
• Utilize the Alma Library Services Platform (LSP), shared with the ERAU Hunt Library, to support circulation and access services operations.
• Oversee library operations, services, facilities, and resources during evening hours, serving as the primary staff member responsible for library operations during assigned shifts.
• Serve as the full-time staff member in charge on Saturdays and conduct facility closing procedures on Fridays and Saturdays.
• Monitor and respond appropriately to facility, operational, and safety-related concerns.
• Assist with the supervision, training, scheduling, and evaluation of student assistants, with direct responsibility for evening student staff supervision.
• Support the daily operations and ongoing functions of the Access Services unit.
• Coordinate facility-related requests and submit work orders to Facilities Management, Safety, and Custodial Services as needed.
• Participate as a member of the Library Marketing Committee and contribute to outreach and promotional initiatives.
• Provide frontline constituent service at library service points, assisting students and faculty members with access to library resources, services, materials, and technology.
• Utilize the Alma Library Services Platform to manage circulation transactions, patron accounts, equipment lending, and resource access.
• Troubleshoot and support library technology, including computers, printers, scanners, plotters, study room equipment, and loanable devices.
• Interpret and enforce library policies, procedures, patron confidentiality standards, and FERPA requirements.
• Resolve patron inquiries, complaints, and registration issues while maintaining a high level of constituent service.
• Receive billing questions and elevate as needed to Access Services Supervisor or designated authority.
• Oversee evening and weekend library operations, including facility closing procedures on Fridays and Saturdays.
• Support Access Services functions and serve as a cross-trained backup for departmental operations.
• Manage Course Reserves services, maintain usage statistics, and communicate with faculty and staff.
• Maintain departmental documentation, policies, procedures, and student employee resources.
• Contribute to library marketing, outreach initiatives, displays, exhibits, and programming.
• Assist with recruiting, hiring, onboarding, training, scheduling, and evaluating student assistants.
• Provide direct supervision of student employees during evening and Saturday shifts.
• Monitor performance, ensure compliance with departmental policies, and support professional development opportunities.
• Collaborate with the Access Services team to maintain adequate staffing and service coverage.
• Promote a safe, secure, and welcoming library environment.
• Serve as the evening liaison with Safety, Facilities Management, and Custodial Services.
• Submit and monitor facility work orders and respond to operational and emergency situations as needed.
• Support library outreach, marketing, strategic initiatives, and special projects.
• Participate in library, campus, and university committees and meetings.
• Stay current with trends and best practices in library services through ongoing training and professional development.
• Support university and library strategic goals.
• Contribute to the continuous improvement of library services and operations.
• Perform other duties as assigned.

Benefits

• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
• 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED