Access Coordinator III - Behavioral Health Service Line

University of Arkansas • Little Rock, AR

2d • Onsite

About The Position

The Access Coordinator III for the Behavioral Health Service Line works under supervision as a patient resource for scheduling and billing questions. The role supports comprehensive patient data collection, accurate and timely billing, prompt collection of payments for services, and coordination of scheduling and conflicts. The coordinator must be able to perform all duties of Access Coordinator I and II and may perform other duties supporting patient care activities. The position supports clinical programs in the Psychiatric Research Institute building on the main UAMS campus. Work hours are Monday through Friday, 5:30 a.m. to 2:00 p.m.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Three years of experience in registration or scheduling in a healthcare environment.
• Good communication, computer and basic keyboarding, and telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.

Nice To Haves

• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Collect patient information, update medical records, and ensure documentation is accurate and complete.
• Schedule assessments, therapy appointments, psychiatric visits, and other behavioral health services.
• Verify insurance coverage, benefits, eligibility, and authorization requirements.
• Process referrals and coordinate communication between patients, providers, hospitals, and community agencies.
• Explain access procedures, answer questions, and help patients navigate behavioral health services professionally and compassionately.
• Recognize urgent behavioral health access needs and route patients to the appropriate clinical team according to established protocols.
• Maintain confidential records, follow HIPAA requirements, track referral outcomes, and comply with organizational policies.
• Support patient data collection, billing, payment collection, scheduling coordination, and resolution of scheduling conflicts.
• Perform all duties of Access Coordinator I and II and other duties that support patient care activities.
• Depending on employer needs, provide guidance to other coordinators, troubleshoot complex access issues, monitor workflow, and assist with quality improvement.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions with up to a 10% UAMS match.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED