Access Coordinator III - Behavioral Health Service Line

University of Arkansas System • Little Rock, AR

3d • Onsite

About The Position

The Access Coordinator III for the Behavioral Health Service Line works under supervision as a patient resource for scheduling and billing questions. The role facilitates comprehensive patient data collection, timely and accurate billing, prompt payment collection for services rendered, and coordination of scheduling and scheduling conflicts. The coordinator must be able to perform all duties of Access Coordinator I and II and other duties supporting patient care as needed. The position supports clinical programs in the Psychiatric Research Institute building on the main UAMS campus.

The position works Monday through Friday, 5:30 a.m. to 2 p.m., in an inside medical facility environment with a moderate noise level.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Three years of experience in registration or scheduling in a healthcare environment.
• Good communication, computer and basic keyboarding, and telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.
• Ability to meet the stated physical requirements, including lifting and carrying up to 25 pounds and pushing and pulling up to 25 pounds.

Nice To Haves

• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Collect patient information, update medical records, and ensure intake and registration documentation is accurate and complete.
• Schedule assessments, therapy appointments, psychiatric visits, and other behavioral health services.
• Verify insurance coverage, benefits, eligibility, and authorization requirements.
• Process referrals and coordinate communication between patients, providers, hospitals, and community agencies.
• Explain access procedures, answer questions, and help patients navigate behavioral health services professionally and compassionately.
• Recognize urgent behavioral health access needs and route patients to the appropriate clinical team according to established protocols.
• Maintain confidential records, follow HIPAA requirements, track referral outcomes, and ensure compliance with organizational policies.
• Provide guidance to other coordinators, troubleshoot complex access issues, monitor workflow, and assist with quality improvement, depending on employer needs.
• Support patient care activities and perform duties of Access Coordinator I and II as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED