Access Center Coordinator - EHS Access and Command - Full Time

SolutionHealth•Manchester, NH

18d•Hybrid

About The Position

Elliot Health System’s Access and Command Center connects patients to the care they need through services including primary care and imaging scheduling and prior authorization. The Access Center Coordinator receives phone calls and online requests from patients and referring providers seeking access to multiple practices, specialties, and departments. The role helps ensure patients, providers, and other customers receive timely, efficient, and high-quality service. The position offers a hybrid schedule and an in-house trainer.

Requirements

High school diploma or GED.
Two years of health care experience or two years of experience in a contact-center environment.
Prior customer service work experience, specifically in a contact or call center environment.
Ability to handle a high volume of calls and work in a fast-paced environment.

Nice To Haves

Epic experience.

Responsibilities

Initiate and coordinate registration and scheduling for new patient appointments.
Document patient demographic, medical, financial, and referral information in Epic in compliance with requirements.
Triage incoming calls and handle them professionally.
Obtain patient information required by providers before appointments.
Keep the supervisor informed of issues, especially those involving the department’s interactions with other areas of the Health System.