Academy Manager - Financial Center

Bank of America•Fort Worth, TX

12d

About The Position

The Academy Manager leads and supports the execution of core and upskilling programs for The Academy for Financial Centers. The role guides participants through onboarding and learning programs, helping them build skills, achieve proficiency, and successfully complete program requirements through virtual and in-person learning, practice, assessments, simulator workshops, and individual coaching. The Academy Manager partners with Financial Center leaders to support participant development, communicate progress, identify barriers, and align learning support with business priorities. The role also contributes to program improvement, reinforces the company’s purpose and values, and promotes adherence to internal and regulatory policies. It uses learning, proficiency, participant, and business insights to evaluate program effectiveness and inform learning strategies. The position is based on a first shift schedule and requires 40 hours per week. Based on geographic location, travel may be required up to 25% of the time. Bank of America maintains an in-office culture; employees working from home may be required to work onsite if selected, in accordance with the workplace excellence policy.

Requirements

Proven ability to coach, manage, and develop others to drive proficiency and performance in a customer-centric environment.
Ability to diagnose root causes and skill gaps and develop and execute effective performance action plans.
Strong interpersonal skills, including engaging others in dialogue, influencing without direct authority, building relationships, and demonstrating commitment to excellence.
Effective verbal, non-verbal, written, and presentation communication skills, along with active listening skills and the ability to influence virtually.
Problem-solving ability, strong follow-up skills, and ability to escalate issues and obtain resolution.
Proficiency in day-to-day risk identification and mitigation and ability to communicate and reinforce enterprise risk culture.
Strong organizational skills and ability to manage multiple responsibilities and prioritize.
Proficiency with computer skills and professional programs such as Microsoft Office, and ability to perform administrative tasks independently.
Recent or previous Line of Business experience.
Ability to support horizontal and vertical special assignments as needed.
Ability to work across multiple time zones.
Based on geographic location, ability to travel 25% of the time.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Non-English language certification in Spanish.
Bachelor’s degree or higher.
At least 3 years of recent experience building, leading, managing, and coaching a team.

Responsibilities

Facilitate onboarding, core, and upskill Academy programs virtually and/or in the classroom, including assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops.
Lead participants through learning programs, supporting engagement, skill development, proficiency, and successful program completion across multiple cohorts.
Identify behavior and proficiency gaps, develop action plans, and coach participants toward program milestones.
Coordinate program outreach, logistics, communications, calendar planning, escalations, and participant access to technology.
Partner with Financial Center leaders to reinforce learning, communicate progress, address barriers, and support participant development.
Provide feedback to Academy content design teammates on content, curriculum, and programs.
Ensure adherence to internal and regulatory policies, procedures, and processes, reinforcing a strong risk culture.
Monitor learning progress and drive timely completion of program requirements and milestones.
Conduct post-program checkpoints to assess participant understanding and accelerate proficiency or reduce the learning curve.
Participate in Line of Business leadership routines and initiatives, sharing feedback on teammate development and program updates.
Connect Academy experiences to tools, processes, and behaviors that support exceptional client care and stronger client relationships.
Demonstrate and reinforce the company’s purpose, strategy, operating principles, commitments, and values.
Conduct observations and provide targeted coaching and feedback to strengthen leader capability and reinforce expected behaviors.
Support onboarding and continued development of new Financial Center leaders.
Support enterprise and line-of-business initiatives by translating business priorities and change into learning and reinforcement strategies.
Partner with leaders and stakeholders to understand performance needs, identify capability gaps, and align Academy support with business priorities.
Use learning, proficiency, participant, and business insights to evaluate effectiveness, identify emerging needs, and demonstrate the value of Academy support.
Contribute to Academy learning and development strategy as a subject matter expert and trusted advisor to Financial Center leadership.
Identify program and process improvements, align resources, and share best practices across the Academy.
Support horizontal and vertical special assignments as needed and work across multiple time zones.