Academic Support Program Director

Louisiana Community and Technical College System • Baton Rouge, LA

10d

About The Position

The Academic Support Program Director recommends, develops, implements, and coordinates services and activities that improve student success and retention across face-to-face, online, hybrid, and hyflex classes. The role builds community, ensures quality programming, and contributes to outreach and orientation. It uses academic tutors and other staff to design and implement academic success programming, plans and facilitates student workshops, and uses learning analytics to recommend interventions and strategies for digital students. The position collaborates with Digital Learning and Academic Support staff, faculty, and other College staff.

The director oversees student tutors and academic support programming, including supervising professional and part-time staff, scheduling and evaluating tutors, coordinating study groups, supplemental instruction and embedded tutoring, and managing the budget. The role also develops and leads academic success initiatives, including services for underserved students, first-generation students, first-time eLearning enrollees, and students planning to transfer. It uses analytics to shape programming and evaluates interventions intended to deepen learning and improve retention and completion. The position also supports student messaging, surveys, collaboration with advising and counseling and wrap-around services, and the development of policies and practices for effective teaching and learning modalities.

Requirements

• Bachelor's degree in Curriculum and Instruction, Adult Education, Instructional Design, Educational Psychology, Education Specialist, or a related field.
• At least three years of experience in higher education or program development in an academic success/support services setting; five years of full-time teaching in an eLearning modality may substitute.
• Proficient classroom teaching experience in a post-secondary institution.
• Proficient administrative experience in a higher education setting.
• Advanced organizational and communication skills.
• Advanced commitment to and understanding of issues affecting academic achievement and retention among students from diverse backgrounds.
• Advanced ability to establish and maintain effective working relationships with faculty, staff, and administration.
• Proficient knowledge of academic support services and programs, such as peer tutoring, supplemental instruction, and academic coaching.
• Proficient knowledge of research, trends, and best practices relevant to student success.
• Proficient knowledge of online, asynchronous, and face-to-face tutoring modalities.
• Knowledge of computers and software relevant to the position, including Microsoft Office, Canvas, Zoom, and web-based tools.

Nice To Haves

• Master's degree in Curriculum and Instruction, Adult Education, Instructional Design, Educational Psychology, Education Specialist, or a related field.
• Experience developing programs.
• Experience training peer leaders or peer educators.
• College-level tutoring experience.
• Experience teaching or training in an eLearning modality, such as online, hybrid, or hyflex.
• Effective management of academic student success/support services in a virtual environment.
• Knowledge of online tutoring services, such as Smarthinking.
• Familiarity with Canvas LM.

Responsibilities

• Recommend, develop, implement, and coordinate services and activities that improve student success and retention across course modalities.
• Supervise professional and part-time staff, set tutor schedules, evaluate tutors, and coordinate the tutor program budget.
• Coordinate study groups, supplemental instruction, embedded tutoring, and related academic support activities.
• Develop, grow, and lead academic success initiatives, including pilots and exploratory projects, with attention to underserved populations.
• Use data analytics to develop academic success programming, including learning support, supplemental instruction, embedded coaching, collaborative interventions, and support for specific student populations.
• Coordinate the production and distribution of academic support videos and infographics.
• Use learning retention and completion analytics to design academic success teaching strategies and evaluate their results.
• Assist the director in developing and disseminating student messaging informed by learning analytics.
• Assist the director in creating and disseminating semester surveys to gather information about student needs.
• Collaborate with College advising and counseling services to support student retention and completion.
• Collaborate with student services staff on wrap-around services across environments.
• Assist in developing policies, practices, and standards that facilitate effective use of teaching and learning modalities.
• Build community, support outreach and orientation activities, and plan and facilitate workshops for students.
• Perform other duties as assigned.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision.
• Tax Saver Flexible Benefits Plan for certain childcare and medical expenses.
• 14 holidays per year, typically including a longer Christmas break.
• Annual vacation leave and sick leave.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director