Academic Support Program Director

Job Details • Baton Rouge, LA

8d

About The Position

The Academic Support Program Director recommends, develops, implements, and coordinates services and activities intended to improve student success and retention across face-to-face, online, hybrid, and hyflex classes. The role builds community, ensures quality programming, and supports outreach and orientation activities. It uses academic tutors and other staff to design and implement academic success programming, plans and facilitates student workshops, and applies learning analytics to recommend academic success interventions and strategies for digital students. The position works collaboratively with Digital Learning and Academic Support staff, faculty, and other College staff.

The position administers student tutors and academic support programming, including supervising professional and part-time staff, setting tutor schedules, evaluating tutors, coordinating study groups, supplemental instruction and embedded-tutor activities, and coordinating the budget. It leads academic support initiatives, including pilots and exploratory projects, and develops data-informed programming for students, including underserved populations, first-generation and first-time eLearning enrollees, and students planning to transfer. It also oversees academic support video and infographic production and distribution.

The Director uses learning, retention, and completion analytics to design and evaluate teaching strategies and interventions aimed at deepening student learning and improving College retention and completion rates. The position assists with analytics-informed messaging and student surveys, collaborates with advising and counseling and student services staff, and assists in developing policies, practices, and standards for effective use of teaching and learning modalities. Other duties may be assigned.

Requirements

• Bachelor's degree in Curriculum and Instruction, Adult Education, Instructional Design, Educational Psychology, Education Specialist, or a related field.
• At least three years of experience in higher education or program development in an academic success/support services setting; alternatively, five years of full-time teaching experience in an eLearning modality may be substituted.
• Proficient classroom teaching experience in a post-secondary institution.
• Proficient administrative experience in a higher education setting.
• Advanced organizational and communication skills.
• Advanced commitment to and understanding of issues affecting academic achievement and retention of students from diverse backgrounds.
• Advanced ability to establish and maintain effective working relationships with faculty, staff, and administration.
• Proficient knowledge of academic support services and programs, including peer tutoring, supplemental instruction, and academic coaching.
• Proficient knowledge of research, trends, and best practices relevant to student success.
• Proficient knowledge of online, asynchronous, and face-to-face tutoring modalities.
• Proficient knowledge of computers and software relevant to the position, such as Microsoft Office, Canvas, Zoom, and web-based tools.

Nice To Haves

• Master's degree in Curriculum and Instruction, Adult Education, Instructional Design, Educational Psychology, Education Specialist, or a related field.
• Experience developing programs.
• Experience training peer leaders or peer educators.
• College-level tutoring experience.
• Experience teaching or training in an eLearning modality, such as online, hybrid, or hyflex.
• Effective management of academic student success/support services in a virtual environment.
• Knowledge of online tutoring services, such as Smarthinking.
• Familiarity with Canvas LMS.

Responsibilities

• Supervise professional and part-time staff involved in student tutoring and academic support programming.
• Set tutor schedules and evaluate tutors.
• Coordinate study groups, supplemental instruction, embedded tutor, and related activities.
• Coordinate the academic support budget.
• Recommend, develop, grow, and lead academic success services, including services supporting underserved populations.
• Identify opportunities for innovation and change in academic support through pilot programs and exploratory projects.
• Use data analytics to develop academic success programming, including learning support, supplemental instruction, embedded coaches, study groups, and other student success strategies.
• Develop support for first-generation and first-time eLearning students and students planning to transfer.
• Coordinate production and distribution of academic support videos and infographics.
• Use learning, retention, and completion analytics to design academic success teaching strategies and evaluate their results.
• Assist the director in creating and disseminating academic support messages based on learning analytics.
• Assist the director in creating and disseminating semester surveys to gather information about student needs.
• Collaborate with College advising and counseling services to support student retention and completion.
• Collaborate with student services staff on wrap-around services across environments.
• Assist in developing policies, practices, and standards that facilitate effective use of teaching and learning modalities.
• Plan and facilitate student workshops.
• Perform other duties as assigned.

Benefits

• Retirement benefits.
• Multiple medical insurance options.
• Supplemental insurance options, including dental, term life, disability, accident, and vision insurance.
• Tax Saver Flexible Benefits Plan for certain childcare and medical expenses.
• 14 holidays per year, typically including a longer break at Christmas.
• Annual (vacation) and sick leave benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager