Academic Success Advisor

Arizona State University • Tempe, AZ

2d • $48,000 - $50,000 • Hybrid

About The Position

Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes.

Requirements

• Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Experience advising or providing related student services in higher education.
• Evidence of effective written and verbal communication skills.
• Evidence of strong organizational and time-management skills.
• Experience in establishing and maintaining effective working relationships with peers, faculty, staff, students, administrators and others.
• Experience with MS Office applications (Word, Excel, Outlook); PeopleSoft, DARS, Salesforce.

Nice To Haves

• Master's degree in a field appropriate to the area of assignment.

Responsibilities

• Provides 1:1 academic advising using a variety of modalities, including in-person, Zoom, phone and email.
• Regularly interacts with students in support of academic success and engagement, as well as progression toward degree completion.
• Proactively monitors student academic performance through a variety of reporting tools, including e-Advisor, Salesforce, PeopleSoft and DARS.
• Participates in outreach efforts to identify and assist students needing intervention.
• Assists students in resolving academic issues; makes appropriate and timely referrals to applicable student services.
• Serves as a college/department liaison to current and prospective students, faculty, staff and external groups on issues related to student success.
• Collaborates with academic units and student service departments to facilitate comprehensive student support.
• Attends and participates in staff meetings, professional development trainings and other student support-related meetings.
• Maintains accurate student electronic records and timely student response.
• May perform other duties as assigned.

Benefits

• Flexible work options available after a 90-day training period if the candidate is new to the unit of hire.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location (i.e., a maximum of 40% remote work).
• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level