Academic Success Advisor Senior

Arizona State University•Phoenix, AZ

1d•Hybrid

About The Position

The Edson College of Nursing and Health Innovation Student Services team seeks a proactive, service focused, and detail-oriented individual to serve as an Academic Success Advisor, Sr. This role provides comprehensive advising to on-campus and online undergraduate students, all accelerated (4+1) program students, and online graduate students in the Master of Healthcare Innovation, MS Aging, MS Health Care Simulation programs and related graduate certificates.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Use computers effectively - including inputting, reviewing, retrieving information, extended periods of viewing screen, and using mouse and keyboard
Ability to use calculator, telephone, computer (monitor, keyboard, and mouse), printer, fax, and copier
Professional representation of department/programs
Ability to respond to emergency situations
Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Knowledge of basic leadership practices
Skill in preparing detailed reports on a timely basis
Ability to clearly communicate to perform essential functions
Work collaboratively across various departments, as well as with groups across the University
Select and attend professional development opportunities provided by ASU HR
Monthly formal check-in meetings with supervisor on goals and professional development
Evidence of a Masters degree in higher education, student personnel administration, education, nursing/health, or closely related field
Demonstrated knowledge of management and supervisory principles and practices
Demonstrates experience of providing service to students and/or customers
Demonstrated knowledge of basic project management and organizational practices
Demonstrated knowledge of functionality of CRM programs and higher education student information systems
Experience in establishing and maintaining effective working relationships with internal and external clients
Experience in developing and conducting group presentations targeted to programming, perspectives, or audiences
Demonstrated knowledge of the principles, practices, methods and techniques of customer service

Responsibilities

Provide individual and group academic advising to support student success, retention, and timely degree completion
Teach ASU 101-NU
Build and maintain collaborative relationships with students, faculty, and staff; serve as a key resource for student support
Monitor student academic progress using systems such as PeopleSoft, Salesforce, and DARS; identify concerns and connect students to appropriate resources
Guide students in evaluating academic options and developing plans aligned with their goals
Lead and support all 4+1 program activities in alignment with college and university priorities
Coordinate recruitment, outreach, and communication efforts for prospective and current 4+1 students
Develop and manage marketing materials, application processes, and program resources
Utilize tracking tools to identify and monitor eligible students and their progression
Maintain accurate program documentation and provide training to advising staff on 4+1 policies and processes
Ensure consistent, accurate, and effective delivery of 4+1 programming
Contribute to initiatives that improve student satisfaction, program effectiveness, and retention outcomes
Represent the college at orientations, recruitment events, and workshops
Support departmental and university initiatives and collaborate with leadership to enhance programs and student success strategies
Coordinate programs and outreach efforts that support student progression and graduation
Assist in training and onboarding of advising staff and contribute to continuous improvement of advising practices
Prepare reports and documentation using available dashboards and analytics; resolve complex student issues and escalate concerns as appropriate
Perform other duties as assigned
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
Regular review of completed tasks
Use critical thinking to make decisions and/or analyze and report data/results of tests conducted
Deliver presentations to a variety of audiences
Work under supervision
Work independently
Work both independently and within a complex structured team
Able to exercise judgment within generally defined practices & policies to determine appropriate action
Use office equipment
Use an ASU or personal vehicle to travel to different campuses
Schedule appointments and maintain calendar

Benefits

The Edson College of Nursing and Health Innovation is distinguished as a model for excellence and inspiration in nursing and interprofessional practice, education and research to advance knowledge and innovative practice models, and new solutions to optimize the health and well-being of our local, national and global communities.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.
This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.
Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.
ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city.
ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications.
Employment is contingent upon successful passing of the background check.
This position is considered safety/security sensitive and will include a fingerprint check.
Employment is contingent upon successful passing of the fingerprint check.
Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.